How to surrender BSNL FTTH Bharat Fiber Broadband Connection?

[Ashwin Sathyaseelan]

Hi,

I had taken a BSNL Broadband connection way back in the year 2006. We took the modem, the standard UT300R2U on rent and after many months, they stopped charging us the rent for the same as well.

Now, after 8 years, I'd like to surrender the Broadband connection while keeping the landline services intact as is.

I plan on surrendering the service sometime this week. Could someone please guide me on how to get it done at one go? I need to take half day's leave from office to finish this. :/ I will be going to the Indiranagar Exchange in Bangalore.

For now, I know that I need to write a letter and submit it to the exchange. But don't know to whom I must address the letter or what it must contain. Which of these things must I also return to BSNL?

1) Modem
2) LAN cable
3) Steel type USB cable
4) Power adapter
5) Telephone cable

Anything else I need to give back to them?

Thanks a lot guys. Will really appreciate some detailed responses.

 

[shivuprasad]

Yup! some Circles not working online request nd directly go to letter for disconnection

 

[jason29]

One of our apartment BSNL user has closed his connection and i am planning to follow it. I asked him why did he close it...very bad connection and frequent disconnection...which i too face it.

 

[jason29]

Friends please help me, i am using 1091 plan and my net was down for 9 days and by next week or December 1st week i am planning to close my BSNL connection.

Shall i pay the bill for November month and surrender in December or claim the down time money + subtract the refund amount with the bill in November?

 

[arijitmitter]

I want to give up my BSNL connection (phone and dataone).

What is the exact process. I am on 675 connection and bill is Rs 775. I will pay my Feb 1 - 29 bill on Mar 25th and also put in request for disconnection. What happens then? And how many more bills will I have to pay after Mar 25?


The reasons are not important but for those who are interested --

BSNL ULD 675 is Rs 775 with tax. Free calls are only in BSNL network till 9 PM -- after that it is all networks and pan India. After 10 AM the latency is sky high. Took me 5 minutes to get to this page. In Calcutta we have LAN based ISPs (using CAT 5 cables and RJ45) such as Alliance and Wishnet which are cheaper and service/repair is very good (9 AM - 9 PM on weekdays and Sat) (9 AM - 6 PM on Sunday). I have always had Wishnet as a stand by line and never has repair taken more than 2 hours. Peering speed is between 6 and 60 Mbps with no FUP (see Alliance section of this website).

My BSNL connection has developed cable fault from December. They repaired it but now it has happened again. But they are saying fault is with my telephone !! And frankly I am tired of 512 Kbps. Most modern webpages pages are quite heavy (2 Mb pages with flash video are the norm now) and at 512k speed each page takes between 4 seconds and 5 minutes to load.

 

[Saurabh Srivastava]

based on my experience of surrendering landline. You will have to visit nearest BSNL exchange with all the equipment bsnl provided and receipt of last bill paid. You will have to write an application for disconnection. They will generate disconnection order,once the disconnection order is generated you will not have to pay any more bills. If there is outstanding due it will be cleared from the security deposit
In my case I had to rush to two exchanges, first one to return equipment and to generate disconnection order, another exchange for bill payment and for refund of security deposit and they took 3-4 months to refund security deposit via cheque to registered address.

 

[Nishant]

Submit an application at the exchange. That's enough. Dues if any will be adjusted with the security deposit that they have. If the bill is higher than the security deposit they will send one additional bill which you'll have to pay. This was the procedure few years ago. Don't know whether this has changed.

 

[arijitmitter]

You will have to visit nearest BSNL exchange with all the equipment bsnl provided and receipt of last bill paid. You will have to write an application for disconnection. They will generate disconnection order,once the disconnection order is generated you will not have to pay any more bills. If there is outstanding due it will be cleared from the security deposit

Submit an application at the exchange. That's enough. Dues if any will be adjusted with the security deposit that they have. If the bill is higher than the security deposit they will send one additional bill which you'll have to pay. This was the procedure few years ago. Don't know whether this has changed.

Let me summarize what I understand and ask my doubts (I am terrified of dealing with Indian government or its corporate arm -- thus need help !!!)

1 ) Write an application and deposit it along with last paid bill copy (I pay online so no way to prove on Mar 25 that I have cleared the Feb bill payable by Mar 27). What do I do? Take a print out of the online receipt?

2 ) How long does the application take to process?

Such as if put in application to stop on Mar 25 it leaves 4 working days in March; assuming they cannot do it in March (my due on April 1 will be Rs 775) but by April 10th do I have to pay pro-rata for 10 days in April or full April bill? I think I have Rs 1,000 deposit (as far as I know).

 

[Sushubh]

BSNL website does not provide downloadable bill?

 

[Nishant]

Or you can just call 1800 345 1500 and confirm from their customer care executive before going to the exchange.

 

[Deleted member 10390]

BSNL also supports termination through Self care portal, I guess.