@Tarang Taneja @vishalrao Type your grievances explaining the situation clearly, take a screenshot of the whole thing and tweet the pic to @BSNLCorporate. In the tweet itself mention slow speed and routing issues. Maybe this can lead to something. And further you can register a complaint on pgportal.gov.in as well. Hopefully, then they will wake up to the situation.
Thanks the issue temporarily got resolved, and I am in touch with one NIB office employee, he says he's working on it. Though it has been a long time since he has been saying that but if the issue comes again I will surely try the twitter thing