OK, I just got off the phone with ACT. They used to give public IP until very recently and have now switched to only private IP addresses. They will not give public IPs any more.
They also said they do not support Airport Extreme because it is such a sensitive router; and even after I told them I was on a Mac, he asked me to type runcmd and ipconfig.
He wanted me to spell the name of the router so that he could google it and see how to configure it. This was one of the Network Operations guys who are supposed to be the experts when the ordinary customer support guys cannot answer your questions
He finally said "talk to Apple" and Apple told me to talk to ACT and get the settings for PPPoE. This guy could not give me any of the settings!
*sigh*, life!
Cheers
They also said they do not support Airport Extreme because it is such a sensitive router; and even after I told them I was on a Mac, he asked me to type runcmd and ipconfig.
He wanted me to spell the name of the router so that he could google it and see how to configure it. This was one of the Network Operations guys who are supposed to be the experts when the ordinary customer support guys cannot answer your questions
He finally said "talk to Apple" and Apple told me to talk to ACT and get the settings for PPPoE. This guy could not give me any of the settings!
*sigh*, life!
Cheers