hathway appellate authority

Hello, I am facing frequent downs with Hathway. I always tell them but they are not solving it permanently. Can anyone help me? Below I have shared the complaints made in December: Below is the total number of request made since August, 2016:

Had done three transactions on June 06,2016 all of them failed, Bank claims all the transactions are successful from their end and Hathway has to revert it back. Raised four complaints for reversal of two of three failed transactions. All the four tickets are resolved without even giving me a...