Anupam Gupta
Newbie
- Messages
- 1
- Location
- NA
Hi Akas,
I'm really relived hearing that I'm not the only one having problem with tata photon+. At least you received speeds of 600Kbps for some time but I NEVER received speeds more then 300Kbps. I tried to explain them the problem since they are promising the speeds upto 3.1Mbps downlink and 1.8Mbps uplink all over in their website, in news papers and on huge banners all around the streets and I was wondering whats wrong with my connection and in return I received very poor customer services!!
I rejected similar reliance and BSNL plans since my DAD told me that TATA is the best, I'm sorry Dad was wrong this time though!!
I registered several complaints 233972047, 232371821, 233972047 and a few others, posted a number of emails and stuff but to my surprise they never really provided any help. Twice they just mailed me that your problem has been resolved without even talking to me about what really has gone wrong, I tried calling their service center 1800 266 121 but it always remain engaged.
I was so fed up I requested them to convert it to a prepaid connection (you won't believe the pathetic tariff plans they have for prepaid customers) they told me that it can't be done before 3 billing cycles so I have to bear this pathetic connections for at least 2 more months and pay for it when I'm not even getting 1/10th of what is being offered.
Here are some screen shots of the speeds I received from Tata Photon+ with servers all around the world to prove my point!
---------- Post added at 02:16 PM ---------- Previous post was at 02:04 PM ----------
Hi Akas,
I'm really relived hearing that I'm not the only one having problem with tata photon+. At least you received speeds of 600Kbps for some time but I NEVER received speeds more then 300Kbps. I tried to explain them the problem since they are promising the speeds upto 3.1Mbps downlink and 1.8Mbps uplink all over in their website, in news papers and on huge banners all around the streets and I was wondering whats wrong with my connection and in return I received very poor customer services!!
I rejected similar reliance and BSNL plans since my DAD told me that TATA is the best, I'm sorry Dad was wrong this time though!!
I registered several complaints 233972047, 232371821, 233972047 and a few others, posted a number of emails and stuff but to my surprise they never really provided any help. Twice they just mailed me that your problem has been resolved without even talking to me about what really has gone wrong, I tried calling their service center 1800 266 121 but it always remain engaged.
I was so fed up I requested them to convert it to a prepaid connection (you won't believe the pathetic tariff plans they have for prepaid customers) they told me that it can't be done before 3 billing cycles so I have to bear this pathetic connections for at least 2 more months and pay for it when I'm not even getting 1/10th of what is being offered.
Here are some screen shots of the speeds I received from Tata Photon+ with servers all around the world to prove my point!
Another important thing, this is the reply I received from From the Desk of Anil Sardana, MD - Tata Teleservices Ltd. so if you are deciding to purchase Tata Photon+ or any other services please be VERY careful, examine closely all the promises they are making, try researching on the internet and get feedback from at least 5-6 different friends you know are using that service otherwise you'll get into a trap as the device you are going to purchase (cost Rs. 2600) only works for that respective service provider and the company is not going to make ANY refund at all if you are not satisfied. Also please DO NOT rely on any private service providers they are ONLY doing business, they DO NOT care about the CUSTOMER SATISFACTION a bit!!
Dear Mr. Gupta,
Thank you for writing to us.
Someone from our team will get in touch with you within the next 24 hours to trouble-shoot on the speed issue.
We would also like to take this opportunity to clarify that that the Photon Plus operates on EVDO REV A technology that is capable of speed up to 3.1 Mbps downlink. A subscriber under standard test conditions on EVDO REV A technology used by Photon Plus can get this speed and this has been validated and approved by TRAI.
However, the actual connection & browsing speed depends on a variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc. Thus, in most real-world situations, you can expect average speeds of 300-600 Kbps (Kilo bits per Second)
Regards,
Munira Rangwala
From the Desk of Anil Sardana
MD - Tata Teleservices Ltd.
Now if you read the email closely you see them saying
the actual connection & browsing speed depends on a variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc. Thus, in most real-world situations, you can expect average speeds of 300-600 Kbps (Kilo bits per Second)
So my question is where in the website or any of the advertisements or leaflets they mentioned this info to the customer before purchasing?
I'm really relived hearing that I'm not the only one having problem with tata photon+. At least you received speeds of 600Kbps for some time but I NEVER received speeds more then 300Kbps. I tried to explain them the problem since they are promising the speeds upto 3.1Mbps downlink and 1.8Mbps uplink all over in their website, in news papers and on huge banners all around the streets and I was wondering whats wrong with my connection and in return I received very poor customer services!!
I rejected similar reliance and BSNL plans since my DAD told me that TATA is the best, I'm sorry Dad was wrong this time though!!
I registered several complaints 233972047, 232371821, 233972047 and a few others, posted a number of emails and stuff but to my surprise they never really provided any help. Twice they just mailed me that your problem has been resolved without even talking to me about what really has gone wrong, I tried calling their service center 1800 266 121 but it always remain engaged.
I was so fed up I requested them to convert it to a prepaid connection (you won't believe the pathetic tariff plans they have for prepaid customers) they told me that it can't be done before 3 billing cycles so I have to bear this pathetic connections for at least 2 more months and pay for it when I'm not even getting 1/10th of what is being offered.
Here are some screen shots of the speeds I received from Tata Photon+ with servers all around the world to prove my point!
---------- Post added at 02:16 PM ---------- Previous post was at 02:04 PM ----------
Hi Akas,
I'm really relived hearing that I'm not the only one having problem with tata photon+. At least you received speeds of 600Kbps for some time but I NEVER received speeds more then 300Kbps. I tried to explain them the problem since they are promising the speeds upto 3.1Mbps downlink and 1.8Mbps uplink all over in their website, in news papers and on huge banners all around the streets and I was wondering whats wrong with my connection and in return I received very poor customer services!!
I rejected similar reliance and BSNL plans since my DAD told me that TATA is the best, I'm sorry Dad was wrong this time though!!
I registered several complaints 233972047, 232371821, 233972047 and a few others, posted a number of emails and stuff but to my surprise they never really provided any help. Twice they just mailed me that your problem has been resolved without even talking to me about what really has gone wrong, I tried calling their service center 1800 266 121 but it always remain engaged.
I was so fed up I requested them to convert it to a prepaid connection (you won't believe the pathetic tariff plans they have for prepaid customers) they told me that it can't be done before 3 billing cycles so I have to bear this pathetic connections for at least 2 more months and pay for it when I'm not even getting 1/10th of what is being offered.
Here are some screen shots of the speeds I received from Tata Photon+ with servers all around the world to prove my point!
Another important thing, this is the reply I received from From the Desk of Anil Sardana, MD - Tata Teleservices Ltd. so if you are deciding to purchase Tata Photon+ or any other services please be VERY careful, examine closely all the promises they are making, try researching on the internet and get feedback from at least 5-6 different friends you know are using that service otherwise you'll get into a trap as the device you are going to purchase (cost Rs. 2600) only works for that respective service provider and the company is not going to make ANY refund at all if you are not satisfied. Also please DO NOT rely on any private service providers they are ONLY doing business, they DO NOT care about the CUSTOMER SATISFACTION a bit!!
Dear Mr. Gupta,
Thank you for writing to us.
Someone from our team will get in touch with you within the next 24 hours to trouble-shoot on the speed issue.
We would also like to take this opportunity to clarify that that the Photon Plus operates on EVDO REV A technology that is capable of speed up to 3.1 Mbps downlink. A subscriber under standard test conditions on EVDO REV A technology used by Photon Plus can get this speed and this has been validated and approved by TRAI.
However, the actual connection & browsing speed depends on a variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc. Thus, in most real-world situations, you can expect average speeds of 300-600 Kbps (Kilo bits per Second)
Regards,
Munira Rangwala
From the Desk of Anil Sardana
MD - Tata Teleservices Ltd.
Now if you read the email closely you see them saying
the actual connection & browsing speed depends on a variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc. Thus, in most real-world situations, you can expect average speeds of 300-600 Kbps (Kilo bits per Second)
So my question is where in the website or any of the advertisements or leaflets they mentioned this info to the customer before purchasing?