I had written this on another thread a while back but decided to make another thread. Anyways I was behind ACT(at all levels) for 2+ months trying to remove their ONT from rented house wall. Before leaving for 1 week I told them the landlord has to renovate and break the wall. Many times met their people who were lying around playing with their phones during service hours. Anyways they didn't remove it and the landlord broke the wall and guess what.. They come to fight the next day. This is another fraud ACT is doing along with false FUP reading, late installation if you don't pay by cheque.
I'm now thinking if they made the box in such a way it can't be opened. I couldn't monitor the installation but later found there wasn't a keyhole on the box.
Anyways, don't get ACT. First they're not trustworthy if they resort to such things. Maybe they do more with our data like the Chinese free VPN services. Second they'll continue to feel they can treat their customer like this. At least don't get the box. But even if you get a connection from someone else's place, ACT is making a pressure situation for them. Maybe take the connection but ask to keep the ONT in your home till someone else takes and ask to not connect ONT power directly to mains line.
In Delhi, Hathway, Airtel, even MTNL(they've expanded FTTH a lot now) have more responsive CS.
On a side note, I'm in Chennai wondering what I should take. Theres an ACT junction box with several connections in my building. But don't want to take them and thinking of BSNL, Hathway, Airtel or Voda YOU
I'm now thinking if they made the box in such a way it can't be opened. I couldn't monitor the installation but later found there wasn't a keyhole on the box.
Anyways, don't get ACT. First they're not trustworthy if they resort to such things. Maybe they do more with our data like the Chinese free VPN services. Second they'll continue to feel they can treat their customer like this. At least don't get the box. But even if you get a connection from someone else's place, ACT is making a pressure situation for them. Maybe take the connection but ask to keep the ONT in your home till someone else takes and ask to not connect ONT power directly to mains line.
In Delhi, Hathway, Airtel, even MTNL(they've expanded FTTH a lot now) have more responsive CS.
On a side note, I'm in Chennai wondering what I should take. Theres an ACT junction box with several connections in my building. But don't want to take them and thinking of BSNL, Hathway, Airtel or Voda YOU
Last edited: