I moved house from Koramangala to Indiranagar and enquired with ACT if they would be able to provide me a connection in the new place. They took their own sweet time and after many phone calls later said they have done the feasibility study and they can in-fact provide me a connection in the new place. I asked them about what about all the days I won't be able to use the connection since they take 15 working days to shift it, they told me repeatedly that it would be credited to my account.
The Transfer Process
Their person came to collect new address proof and promptly took INR 300 as transfer charges. Again the series of calling them about the connection started. Their floor supervisor Mr. S kept stating that they are committed to giving the connection and they will refund the for the time I was unable to use it.
The Excuses start as always
Eventually they started giving excuses on why they can't provide the conncetion. Apparently there is someone in the new building who has a box but refuses to share the connection. So now ACT says that they can't provide the connection unless I go talk to the other customer and convince them. This is the most absurd thing I had ever heard. I have a business relationship with ACT but they want me to do their work. Not only that, I tried to explain to them that I am on their most expensive package, why not shift the box from the other customer to my place and give the connection to them.
Don't want my business
For some reason their customer support isn't interested in my business at all. I have never crossed the FUP limit so I fail to understand why it would be so. The only reasonable explaination is that they don't care at all.
The icing on the cake is that they have agreed to refund the transfer charges of INR 300 but not for the 15 days of unused internet. Right now, I am trying to get in touch with Mr. S and anyone who would understand that this is not the way to treat a customer but so far no luck.
Out of ideas on how to deal with them
If you all have any ideas on how to proceed to either get a connection(25 Mbps is needed for the kind of work I do) or at least if I can get my money back for the time I haven't utilised at all.
The Transfer Process
Their person came to collect new address proof and promptly took INR 300 as transfer charges. Again the series of calling them about the connection started. Their floor supervisor Mr. S kept stating that they are committed to giving the connection and they will refund the for the time I was unable to use it.
The Excuses start as always
Eventually they started giving excuses on why they can't provide the conncetion. Apparently there is someone in the new building who has a box but refuses to share the connection. So now ACT says that they can't provide the connection unless I go talk to the other customer and convince them. This is the most absurd thing I had ever heard. I have a business relationship with ACT but they want me to do their work. Not only that, I tried to explain to them that I am on their most expensive package, why not shift the box from the other customer to my place and give the connection to them.
Don't want my business
For some reason their customer support isn't interested in my business at all. I have never crossed the FUP limit so I fail to understand why it would be so. The only reasonable explaination is that they don't care at all.
The icing on the cake is that they have agreed to refund the transfer charges of INR 300 but not for the 15 days of unused internet. Right now, I am trying to get in touch with Mr. S and anyone who would understand that this is not the way to treat a customer but so far no luck.
Out of ideas on how to deal with them
If you all have any ideas on how to proceed to either get a connection(25 Mbps is needed for the kind of work I do) or at least if I can get my money back for the time I haven't utilised at all.
