ACT Fibernet Static IP Performance

[RedskyITM]

I have also created a bunch of firewall rules on my router to route my traffic better between ACT and Airtel ADSL. The performance nowadays is pretty good.

You can't do routing on your end.

The drawback with this setup is you do get occasional ACT outages and it requires you to call them and spend 15 mins on the phone to get the configuration restored. Had such issue 3 or 4 times till now.

The configs are at the backend so I've never had this issue in Bangalore.

You can use PPPoE anytime. It kills your static IP setup rightaway. You then need to call them to get the static IP assignment configured again.

This is probably why your config gets wiped. For me the config is static and I can't use PPPoE anymore. I have to setup the ip and gateway exactly as they configured it.

@shrOne more thing, do we get a choice of public IP to select from a pool :blush:?

No you don't. Basically what happens is that they give you a static private IP that connects you to the same gateway each time so you get the same public IP each time (you can't choose) but there will be other people connected to the same gateway.

@shr Is there a way I can write email/call the Level 2 agent directly (in Bangalore)?

Whenever I want to speak to Level 2 I call and ask for a call back from an engineer. I usually get it before 15 minutes are up.

 

[shr]

Let me clarify. I had 2 wan links - ACT and Airtel. I had the setup as load balancing. So pings were erratic based on the gateway chosen by the router. I moved over to a set of firewall rules that route traffic. Now pings are down to 2ms when traffic is routed via ACT.

On PPPoE, even if you get a static IP, you can change your settings to connect via PPPoE. If I have an outage, this is the first thing the support staff asks me to do. Once they determine PPPoE works, they reconfigure for static IP.

 

[RedskyITM]

Oh I see. That does make a lot more sense.

I just tried and PPPoE doesn't work. I've never had issues with static IP either, even after outages. When the connection goes down I usually just ask them to ping the ONT on the roof and they send someone out.

 

[duck_dodger]

I'm from Chennai and I'm on the ACT Storm package. I shot an email to the nodal officer complaining that I wasn't able to forward ports for setting up a multiplayer server, specifically mentioning that I was asking for a static internal IP and not a public one as per @RedskyITM 's instructions. They took it up fairly quickly and some guy from the backend called me. He said my package was not eligible for a static IP (even though I told him I needed a static internal IP) and that I would need to upgrade my plan in order to do so, but he also said he has done something (I don't remember what he "did") which will now enable me to create multiplayer servers which my friends could connect to, without giving me any static IP and just asking me to disable the firewall on my router and to make my computer the DMZ.

Additionally, he wanted remote access to my computer to see what was wrong and I denied him saying I was on Linux (I don't have Windows at all) and I haven't set up VNC or SSH (nor is it possible because the ports are blocked!) on this system. He then asked me what ports I needed and I told him the ports I was interested in were in the range of 27000. He said these ports should not be a problem as they are uncommon and I won't have an issue. I said alright and proceeded to check if my multiplayer server was indeed open to the internet, but it wasn't.

Could anyone of you here tell me who is on the wrong here? Do I have to pay even for a static internal IP? Is my plan really not eligible for this or did they misunderstand my request as asking for a public IP which I understand isn't free? I need some pointers here so that I can be more clear when I call them back.

 

[RedskyITM]

Ask to speak to an engineer again and tell him to give you a configuration like account 10455273

 

[aragornrok]

Does act give out static ip? i called them up a few months back and they said its only for business connections. (SOHO Plans). As a individual consumer primarily for gaming like fifa/cod what should i request from them.?

 

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[duck_dodger]

RedskyITM So I spoke to an engineer and I asked to give me the same configuration as you have for your account. He checked your account and confirmed that you have a "static IP" set up, but he said he doesn't know the plan that you are on, and said that he can check your plan only if he has your registered mobile number (I don't know why) which I obviously don't have. What plan are you on? He said it's possible to do the same configuration for me only if he can confirm that we're both on the same kind of plan.

 

[RedskyITM]

I'm currently on ACT Lightning:

He's just beating around the bush or being obstinate because he doesn't want to get reprimanded for anything. Giving you a private static IP is well within his power and nothing will happen to him. I hate that Indian mentality but I guess the guy is new.

 

[duck_dodger]

I'm currently on ACT Lightning:

Bangalore or Chennai?

 

[RedskyITM]

Bangalore but it shouldn't matter

 

[duck_dodger]

So I finally got a static internal IP, after days of waiting. The wait was due to me not being available to answer their calls from home at the time they called, and I temporarily gave up on this due to work, but it finally paid off today. Thanks for your help, @RedskyITM and others!

 

[Dragoonstorm1]

I'm currently on ACT Lightning:

Hey there
Signed up on this forum because you were the only person on the entire internet who seemed to have promising results out of this double NAT fiasco with ACT Bangalore.

After a month of haggling with different "technicians" they put me in touch with who knew nothing, I finally got in touch with one who seemed to know that their setup is garbage. In addition to trying to sell me a static public IP again (lol) he did get excited when I mentioned to check your user ID's config.

Sadly, the post is ofc from 4 years ago and the username was not found. I'm hoping because ACT user IDs look like they have changed their format.

Please tell me, if you still have that setup, in some random act of chance, that you can share your account number again?

And another thing: the tech did say he can mac-bind my wifi router, which is just the first step of assigning a PRIVATE static IP.
I told him I will need his help, to fill in the Subnet Mask and Default Gateway. I told him to call me back after he sets it up. But ofc, that never happened, so I don't even know if he did the mac-binding.

But do you have any clue what those two fields should be? I can attempt to fill them out and test it anyway...

 

[RedskyITM]

That's quite the necro. I dropped ACT shortly after that post which is probably why you couldn't find the account.

The MAC binding for a private static IP is the correct method if they still do the same sort of carrier grade NAT. They will have to give you three things:

1. The gateway IP
2. The subnet which is probably just 255.255.255.0
3. Your static private IP

Without those it wouldn't work and if he had done the binding then PPPoE wouldn't be working for you so he hasn't done it. From what I've read the past few years they've made it basically impossible to get a call back from an engineer (level 2 tech) so I can imagine how many issues you've had. Good luck man.