Hi all. Ive been ACT Fibernet for the past 1 year without any major issues. Downtimes were maximum for about a day which gets resolved quite quickly. However my connection has been down for the past 5 days. After registering a complaint I got a message that the issue will be resolved by the next day. When the issue wasn't resolved by the promised time frame I contacted them. They said apparently the Junction Box for my area has been removed from another person's house which has led to about 6 people losing connections in my area. They asked if I would give permission to install the JB at my place for which I agreed on Monday (1st October 2018). They said the JB will be installed by 2nd October. However even after contacting them multiple times no one has come to install it. I have mailed their customer service team and nodal officer yesterday but there is has been no response from either of them yet.
My questions -
1. Are there any issues if I install the JB at my place?
2, How long do they take to shift the JBs from one place to another?
3. What can I do to quicken the process?
Thanks for taking the time to read this. Any help will be greatly appreciated.
My questions -
1. Are there any issues if I install the JB at my place?
2, How long do they take to shift the JBs from one place to another?
3. What can I do to quicken the process?
Thanks for taking the time to read this. Any help will be greatly appreciated.