ACT speed through routers slow....pls suggest help

[Raj_S]

I'm having a problem with my 60mbps ACT Blaze connection in Bangalore. Ever since the speed was upgraded from 40mbps to 60mbps this problem is there.
With the ACT cable directly connected in my laptop, I get 60mbps download and upload.
On my Netgear WGR614v10 router, (sitting right next to it) I am getting only 20mbps dowload. Upload is ok at 50 mbps.
On the same router, with a LAN cable from one of the ethernet ports on the router to my laptop, I get 40mbps download and 55 mbps upload.
Previously when the plan speeds were 20mbps and later 40mbps, I was getting the full speed ( for both download and upload) on this router through wifi or lan cable.

So, the ACT technician told me that the router might have become old and advised me to buy a new one, prefarably dual band. He suggested D-Link DIR 816.
I got the D-Link DIR 816 AC750 Dual Band Router from Amazon. Now, with this router it is the same exact story as my previous router mentioned above (both with wifi and lan cable from ethernet port of router to laptop)! This is with the 2.4GHz band on D-Link 816 as my laptop only supports 2.4 GHz band. I checked on ipad mini on 2.4GHz band and same results.
Only my smart phone supports 5GHz band, I checked on this and again the download speed is only 20mbps and upload is 50mbps.

I have tried changing channels on the routers, enabling and disabling WMM option in QoS, but nothing works. Even the ACT technician does not know. He says he has even seen people with D Link 816 getting 100mbps download on 100mbps plan(on 5GHz band) and 50-60mbps on 60mbps plan (2.4GHz band). He too tried with his Linksys E1200 router,but the same story.

So, I am breaking my head on what to do next. I don't think it is a router issue. It may be issue with ACT once they upgraded their plans. Unnecessarily, I had to buy a new router.
Has anybody had else had this problem and found a solution? Pls let me know.

 

[madh123]

ok...what to do in the traffic control options?

Traffic control might not be relevant here I have 6000rs Asus gigabit router and laptop with SSD and 100 mbps from ACT I barely get 100mbps spoke to back-end team and they blame my new gigabit router. I escalated this issue to nodal officer and appellate team after that they rectified the issue got 100 mbps but later issue resurfaced and speeds were unstable so I am discontinuing ACT. Seems like they are throttling connections where routers are connected. They can see my mac address and identify whether I am on router or PC. Bad way to go.

 

[uberjon]

There are other users with speeds over 100 Mbps using routers. The idea that they are throttling connections where routers are connected seems far fetched.

 

[Zaphod]

I get the same speed on wired and wireless. It makes no business sense for any ISP to throttle. They want you to consume the FUP at the earliest and then reset it for more revenue. If wifi speeds are slow, it's clearly a local issue at the router or environment.