Airtel Black: Unable to Upgrade to ₹699 (40 Mbps + ₹350 TV) Plan – Even Customer Care Can't Do It

[rohit_]

Hi everyone,

I'm facing a strange issue with my Airtel Black connection and wanted to know if anyone else has experienced this.

Previous Plan​

• Airtel Black
• 10 Mbps Unlimited Broadband
• ₹260 DTH channel pack

For the last two days, I've been trying to upgrade to the ₹699 Airtel Black plan, which includes:

• 40 Mbps Unlimited Broadband
• ₹350 TV channel pack

The Problem​

• The ₹699 plan is visible in the Airtel Thanks app.
• However, selecting it doesn't work.
• I've contacted customer care multiple times.
• They also tried changing the plan from their end but were unable to do so.
• Callback requests were raised, but no resolution has been provided so far.

Strange Observation​

Out of curiosity, I tried switching to the ₹599 Airtel Black plan, and it activated immediately without any issue.

I'm now on the ₹599 plan, but even after that, neither I nor customer care can upgrade it to the ₹699 (40 Mbps + ₹350 TV) plan.

Has anyone else faced a similar issue with Airtel Black while changing plans? If anyone knows how to resolve this or has found a workaround, please let me know. Any help or suggestions would be greatly appreciated.

Thanks in advance!

 

[shann9999]

I would recommend to keep 10mbps plan active, and take separate. As you can't roll back to 10mbps plan back.

I am also using it, with 1gb speed

 

[rohit_]

@shann9999 already on 599 plan

 

[Kaiju404]

This is all thanks to Airtel system bugs. their app integration system is built by novice engg it seems