You cant ask them...have you ever read your form which you fill when you request for getting new connection..if you go through all the term and condition..you will never take a connection..that much of shit term and condition are there. :iconrofl:
If I remember correctly, they can deny your claims if there is a natural calamity, however ( I am not lawyer, but still) I think they are LIABLE for every thing they cant provide service for even in fine print...