Just say, "I do NOT want to change my plan & you do NOT have my permission to change it". If they reply with their usual blah-blah, say the same thing. Question is, will they go ahead & change it anyway...Going down from 250kBps to 32 kBps would be a killer!!For those who have received this e-mail, what is your data usage per month? Average.....I have not received this email yet, but I suspect mine is around 30-35GB per month.