airtel customer care representatives don't know what they are doing + setting up bridge on a locked down zyxel router

  • Thread starter Thread starter zephex
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Location
Ludhiana
ISP
Airtel
so today i called airtel's customer care to enable bridge mode on one of the ports of my router (i had a feeling that it would not be possible as PPPOE and Bridge both had same vlan id). so a lady picked up the call and i explained my situation and she was like no, this is not possible you should get an airtel mesh thingy or whatever they call them. i was so surprised after hearing her reply and i just straight up asked her to escalate my issue to her seniors and she did
after that my call got escalate two more times and in last some dude asked me about my issue and all and i specifically told him to enable bridge mode only if its available on one single port, i don't want my whole modem to be bridge mode and guess what this router didn't have any option for per port config so he put all the ports in bridge mode 🎉

then he asked me to check if it worked or not. initially it didn't worked but after a restart it did but all ports were bridged now. luckily i had a Tenda n300 router lying around and my plan is 40 mbps so it wont make that big of a difference in terms of speeds.

on the bright side, dialing in from pc works and i now have dual stack configuration 👍 (this is something that i wanted for so long) however my tenda router doesn't have ipv6 support so no ipv6 for my androids sadly.

also now i dont have to worry about airtel guys having remote access to my router cuz there's nothing left there to do. its just a dumbass router hanging on a wall.
 
To the best of my knowledge, Airtel has full access to their supplied router even if it's in Bridge mode. They will be able to even control firmware updates from their central servers.

They will of course not be able to access ur Tenda router.
 
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