Airtel is very gross and shady in Customer support

  • Thread starter Thread starter shashankb
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▪️ BSNL Fiber
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I am having severe Network problems since 2 or more months on my Airtel Prepaid . I am getting 0.1 Mbps Down and 0.5 Mbps Up on the Speedtest . I did not about bother it much until recently due to Home Broadband , however in the last few days I needed 4G speeds I tried contacting Airtel 121 with a actual person and the IVRS just doesnt connect .

So I thought of a trick . I sent a port request on my number to 1900
The Airtel guy then called asking what`s the issue when I opened a port request and all he did was opened a ticket.

But the point is not the service . this shows how much Airtel has fallen for cheap cost cutting tricks and has totally closed Prepaid customer care

Their app is just getting crappier day by day which doesnt have any support whereas Airtel says the issues can be resolved from there

Is VI any better at this after their Integration ?
 
I am also thinking about VI. Their unlimited 699 postpaid plan seems very attractive. I saw some speed tests on youtube and it's around 15-50 ish mbps speed which honestly surprised me. What is the catch here I wonder cause won't everybody opt for VI instead of adsl if that was the case. My bsnl adsl gives like 3.3mpbs on speed test. So, idk anymore.
 
Is VI any better at this after their Integration ?

No, It is not. They have made it insanely difficult to contact a real person. If you manage to get hold of a real person and make your complaint, They'll tell you, they are working on a problem, Give you a date by which the issue should be resolved and it's just not resolved. So you complain again and the same thing over and over. I am trying to get them to fix their network in my area and the experience has been pretty terrible so far. :/
 
I am also thinking about VI. Their unlimited 699 postpaid plan seems very attractive. I saw some speed tests on youtube and it's around 15-50 ish mbps speed which honestly surprised me. What is the catch here I wonder cause won't everybody opt for VI instead of adsl if that was the case. My bsnl adsl gives like 3.3mpbs on speed test. So, idk anymore.
You absolutely have to obey their CUP otherwise they'll kick you out. Acc. to their CUP, If you use more than 150GB data, You must also have 50 minutes of incoming call(before you hit 150gb in data). No catch other than that. I have asked their CS on twitter, email and their 198 helpline to know more about 699/1099 plans and all of them say the same thing.
 


I am also thinking about VI. Their unlimited 699 postpaid plan seems very attractive. I saw some speed tests on youtube and it's around 15-50 ish mbps speed which honestly surprised me. What is the catch here I wonder cause won't everybody opt for VI instead of adsl if that was the case. My bsnl adsl gives like 3.3mpbs on speed test. So, idk anymore.
Don't switch to operator based on results you saw on youtube. There is bit of survialship bias there and you are not probably not seeing the true picture of how things will be in your area. Get a prepaid sim card first, Do a bunch of speed tests, Signal strength checks in different times of the day(and areas you frequent) then figure out if it's good enough that you'd want to switch to postpaid.
 
You absolutely have to obey their CUP otherwise they'll kick you out. Acc. to their CUP, If you use more than 150GB data, You must also have 50 minutes of incoming call(before you hit 150gb in data). No catch other than that. I have asked their CS on twitter, email and their 198 helpline to know more about 699/1099 plans and all of them say the same thing.
Thats a very weird condition. Shouldn't they be more happy that I am not using one of their service even though I am paying for it? It's like free money for them in a sense. But, thanks for telling me. Does this call have to be from different people at different times and days or can I just make someone call me for 1 hour and thats done?
 
If you've a network issue, don't expect them to fix it. Just port out to a better operator.
Well there has to be a another operator or two in the arena in the coming years to cater to such a vast population

In short everyone is the same ... I've had Airtel , Jio running ... Nothing is perfect ... VI which again gets bad feedback ...remains what ?

This country has a 2nd largest population all over the world ...Do the telecom companies even know how strong their network should be to cater this ?
 
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I can understand your frustration. Even I'm experiencing a lot of issues with Airtel. But I've a backup number on Vodafone, so I make a balance by using Duo or the other number.

Kya karey 🤷‍♂️
 

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