Airtel Rapid 80GB 8mbps only giving 6.7mbps

  • Thread starter Thread starter anupam_luv
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@bandwagon ... omg feel srry for u, In my case when I was on 4mbps, I was constantly getting 4.6 smthng of speed for over an year.... and so I planned to move 8mbps, but Im in no mood to sacrifice my extra 1-2mbps of speed , so Im goin to call Airtel CC , lets see what they respond...
 
@bandwagon

Call them up and file a request for disconnection and see them dance to your tunes ;-)

Sounds like a good idea! Worth trying, at least.

Will keep everyone posted.
 
Line Rate - Upstream (Kbps): 510
Line Rate - Downstream (Kbps): 8063

With those stats, you will never see 8mbps. There is no room for overhead either. Call and complain. Your upload is also limited to less than 500kbps. Post your line stats. Attenuation, SNR etc.

I intend to speak to someone more senior before I get to a Consumer Protection Forum.
Don't wait. Go higher.
 
i would again be the jackass and remind people that isps in india are only required to deliver 80% of promised speeds at all times. though yeah, in this case, upstream rate is not right. and backend settings seems to be responsible for the problem. airtel usually tends to deliver more than advertised speeds. i get more than 4mbps on my connection pretty much all the time (when it's working :D ).
 
anupam - Man, are you lucky!

I too migrated to the exact same plan last month and here is my story of woes:

I initially got speed upto 7 mbps. Sometimes, it would climb upto 8 but was very inconsistent. It was not a terribly big issue for me because I did not expect the speed to remain constant, anyway.

Then the speed started dropping to 2-3 mbps, even, 80 kbps, at times. On contacting Airtel, I was told to unplug all the modem wires, switch it off and restart it. That worked!

For a while, anyway...

For the speed would drop drastically every one-two hour and I would have to do the same excercise of removing the wires, restarting etc.

Since, the last two days, however, the speed is on 1.25 mbps. Upon contacting airtel I was told something amazing - if I am getting 1 mbps speed I should be happy because it is good speed! But why am I paying for 8mbps, then?, I argued. Well, we don't promise 8mbps but 1-8 mbps, came the shocking answer. I spoke with two people and got the same response. I honestly think I'm being fleeced. While, I expect that there could be a slight drop in the speeds, getting 1mbps for 8mbps while paying for the latter is not amusing at all!

I intend to speak to someone more senior before I get to a Consumer Protection Forum.

P.S. I don't know if this has helped or not but it would be wiser to raise hell before things get even more... well, slower.



Instead of pulling out the plug from the modem and switching off/on you can try rebooting from this: 192.168.1.1/rebootinfo.cgi



If you plan to petition the consumer forum get everything from them on email. In a civil case evidence like "they said this...they said that" will not be very useful because they will deny it.
 
I called up airtel cc half an hour back and lodged my complaint and just now I got a reply from their tech team a that after migration my profile was not updated, will be updated within few hours frm now.He explained that for a 4mbps plan members, their profile support maximum of 6.6mbps , that is why even after upgrading to 8mbps I was limited to 6.6mbps.... Now after the profile update at their side it will support maximum of 10mbps.... so I will get >8mbps after profile update....So, as of now Im waiting for this to be done..... will update u guys when this is done...
 
Just got a call from Airtel, said they have updated the profile (yes they have as I can see on my smartbyte page the d/w limit increased to 80GB).... but the speed remained same 6-7mbps.... he told me to wait for 24hrs the upstream line rate will also be increased ....Devise Stats pretty much same as before...Line Rate - Upstream (Kbps): 510Line Rate - Downstream (Kbps): 8063One benefit I got by calling Airtel is that, now I have full 80GB to spend within 20 days (because of the profile update, which they forgot to update after migration), ...Btw what should be the Line rate to achieve full 8mbps?
 
I've the same plan. This is what my modem shows.


Did you get the full speed immediately after migration or it took sometime to get the speed.?
 
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