Airtel Xstream Fiber Router (TJ2100N-ONT) keeps rebooting on its own

[ariblaze]

I recently took a Airtel Xstream Fiber connection. It worked fine for the first few days. After 4 days, the router started rebooting on its own randomly. I got the router replaced. They replaced it with the same model. It worked fine for 2 days and again the issue started on the third day. While I am working, the router just randomly reboots on its own.

Anyone has any idea or anyone else facing this issue ?

Router model : TJ2100N-ONT
Manufacturer : Tejas Networks
Location : Bangalore

 

[ariblaze]

Can anyone here help with this ? I have tried plugging the adapter to different wall outlets, its still the same. Its not a power issue as I have power backup, so that is definitely ruled out. The local Airtel person told that he has checked with the backend teams and everything seems to be fine from their end. He also said that the cables are fine.

 

[vishalrao]

Probably cheap quality device. Ask for Huawei or Nokia device?

 

[ariblaze]

I asked them for a different router before they replaced the 1st one. The local person said that he only has an old used Nokia router and all the newer routers are the ones from Tejas Networks. I did not feel like getting an already used router, so asked them to replace with the same model.

 

[Tejas01]

Raise this issue with your nodal office through email. Tell them that you want only Nokia or Huawei router since replacing once didn't help matters.

 

[vishalrao]

No harm in trying used router

 

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[Sushubh]

Adapter being under powered also cause stability issues...

 

[ariblaze]

Raise this issue with your nodal office through email. Tell them that you want only Nokia or Huawei router since replacing once didn't help matters.

Okay will try this, thanks

 

[ariblaze]

Adapter being under powered also cause stability issues...

I mean the adapter came with the router itself, does not seem to be under powered. Also the adapter got changed when they changed the router, does not look like an adapter issue.

 

[ariblaze]

No harm in trying used router

Will try to get a new Nokia or Huawei router by escalating it to Nodal office as suggested above and see what happens. Even though there is no harm in using a 3 months old used router, I don't think a new customer should be given an used router. I don't mind getting an old router but I don't want to get a used router. They are supposed to provide me an unused router, in my opinion.