So I’ve been dealing with Alliance Broadband and the whole experience feels like they’re upselling fake bandwidth without accountability. Here’s what happened:
First, when I complained about speed issues, their support guy literally told me to put body spray on the APC cable – I couldn’t believe my ears. After pressing them to escalate, I got a call from someone senior. At first, they promised I should be getting 400 Mbps symmetrical everywhere.
But once I showed them proof – a Cloudflare speedtest showing 400 Mbps down but only ~100 Mbps up – their story changed. Now it was “we can’t help with speedtest servers.” When I pushed further and mentioned that I run some services on a US‑based server, they came back with “we can’t help until we have a reverse path.”
This shifting narrative just looks like pure bandwidth upselling tactics that so many tier‑3 ISPs pull. Advertise a fat pipe, but don’t actually deliver except on select test servers. The moment you check real‑world performance, it’s excuse after excuse.
I really want this nonsense of ISPs upselling and only giving “full speed” on their preferred servers to stop. Any insights, strategies, or next steps from those who’ve dealt with this kind of ISP trickery would be much appreciated.
First, when I complained about speed issues, their support guy literally told me to put body spray on the APC cable – I couldn’t believe my ears. After pressing them to escalate, I got a call from someone senior. At first, they promised I should be getting 400 Mbps symmetrical everywhere.
But once I showed them proof – a Cloudflare speedtest showing 400 Mbps down but only ~100 Mbps up – their story changed. Now it was “we can’t help with speedtest servers.” When I pushed further and mentioned that I run some services on a US‑based server, they came back with “we can’t help until we have a reverse path.”
This shifting narrative just looks like pure bandwidth upselling tactics that so many tier‑3 ISPs pull. Advertise a fat pipe, but don’t actually deliver except on select test servers. The moment you check real‑world performance, it’s excuse after excuse.
What I Need Help With
- How do I confront or call out this shady bandwidth upselling in a way that puts pressure on them?
- Any legal or regulatory recourse (e.g., TRAI or consumer forums) that can be useful here in India?
- Technical approaches I can use to gather solid evidence of throttling/upselling (consistent tests, traceroutes, reverse path checks, monitoring tools)?
I really want this nonsense of ISPs upselling and only giving “full speed” on their preferred servers to stop. Any insights, strategies, or next steps from those who’ve dealt with this kind of ISP trickery would be much appreciated.
