Amazon India launches Amazon Fresh in Kolkata, Ahmedabad, Pune & Chennai
Expands Fresh offering with 12 new specialized centres with 3x increase in processing capacity
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Amazon Fresh
- Thread starter Sushubh
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blog.aboutamazon.in
Kya khichdi hai.
Amazon raises 'Fresh' capacity to 35 sites in Delhi, Gurugram, 12 other cities - BusinessToday
The company has also expanded infrastructure across other types of buildings that enable the fulfilment of customer orders, creating direct and indirect local job opportunities, for which hiring has begun already, Amazon said
I wanted to order Baby Wipes. On Amazon it was costlier compared to Fresh. So I ordered from Fresh with schedule delivery for next day.
Next day I got call few minutes before delivery window end from Delivery guy that he would deliver product. I said I am at home and he can come. Later I forgot about it.
I realised after 1 hour that guy was suppose to come. I check in Amazon app, and it was displaying product delivered. I was surprised. I checked with Security about any parcel kept at gate. But he said no delivery from Amazon received. I raised complaint through App and had call with Customer care mentioning that product displayed as delivered, but I did not receive. CC mentioned they contacted delivery agent and he is saying parcel is delivered. But since I did not receibe they can mark parcel as missing after 3 days.
Just after call ended, in 5 min delivery guy came and delivered parcel. The guy also said his bike failed, so he was late. I asked why he marked it as delivered then. For that he said he is suppose to deliver within time window so he marked it as delivered. I said fine, but I have already raised complaint.
Either delivery guys bike really failed, or they are heavily loaded due to sale.
Next day I got call few minutes before delivery window end from Delivery guy that he would deliver product. I said I am at home and he can come. Later I forgot about it.
I realised after 1 hour that guy was suppose to come. I check in Amazon app, and it was displaying product delivered. I was surprised. I checked with Security about any parcel kept at gate. But he said no delivery from Amazon received. I raised complaint through App and had call with Customer care mentioning that product displayed as delivered, but I did not receive. CC mentioned they contacted delivery agent and he is saying parcel is delivered. But since I did not receibe they can mark parcel as missing after 3 days.
Just after call ended, in 5 min delivery guy came and delivered parcel. The guy also said his bike failed, so he was late. I asked why he marked it as delivered then. For that he said he is suppose to deliver within time window so he marked it as delivered. I said fine, but I have already raised complaint.
Either delivery guys bike really failed, or they are heavily loaded due to sale.
This is somewhat of a common practice where they mark them as delivered and deliver later during the day. I wish the delivery guys explain beforehand when they mark them as delivered. Has happened to me a couple of times - once with Grofers and once with Amazon. Both times, I contacted the delivery guy and then he explained his situation.
Amazon unifies grocery stores into a single online store called Amazon Fresh
Siddharth Nambiar - Director, Category Management, Amazon India discusses how customer obsession led to this integration across 300+ cities in India.
www.aboutamazon.in
Not yet. Not for me.
