Nishant
Staff member
So a home appliance that I bought a week back on Amazon started giving problems. I was aware that there is no replacement option in Amazon and we need to return the product and place a fresh order. When I opened the Returns page I was surprised to see a replacement option besides refund. Thought I'll use it just to see how it goes. The process is not as simple as that of Flipkart though. They generate a shipping label, declaration label and an returns authorization bar code. The returns authorization bar code needs to be printed and affixed on the inside of the package. Declaration label and shipping label needs to be affixed on the outside.
The returns is handled by FedEx and a replacement is shipped only when the defective unit reaches their warehouse. We can choose the date and time of pickup.
Will post further updates here as and when it progresses.
The returns is handled by FedEx and a replacement is shipped only when the defective unit reaches their warehouse. We can choose the date and time of pickup.
Will post further updates here as and when it progresses.