Any Alliance Broadband user experiencing slow upload speed on YouTube & Drive?

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Location
India
ISP
Wishnet (AS45775)
Me (ISP: Wishnet broadband) & my friend (ISP: Alliance broadband) both are experiencing slow upload speed (around 300 to 600 KBytePS) on YouTube & Google drive for the last 2 weeks. Both Alliance & Wishnet use TATA backend so at first, I thought there might be some issues with TATA's route or maybe Google's server.
But it's strange that both of us, as we are on a different internet connection, facing the same issue for the last 2 weeks.

So any other Alliance broadband user facing this issue?
 
Happened with me last year in September -October. Some customers in RoB circle, not all, were facing this issue.This is due to a peering issue with Google. Per user (customer id) speed to Google services was limited to 5 Mbps. They fixed it after 15-20 days. Raise a ticket and they will look into it. Call your local hub office (get the office number from your LCO) for more info.
 
This is due to a peering issue with Google.
yeah, I was thinking about that, I'm also facing streaming issues with some of the popular OTT sites which I think is also due to the peering problem. The irony is, subscriptions to some of the OTT sites are included with my Internet plan.

Raise a ticket and they will look into it.
I'm calling them since morning and all that time it's saying that the line is busy. After-sale service of most of the Tier 2 Tier 3 ISPs are just shit.

Call your local hub office (get the office number from your LCO) for more info.
My LCO has least to almost zero knowledge about Peering or routing, they bother about the mechanical or physical aspect of the connection.
 
Last edited:
Helpdesk home page :: Alliance Broadband Services Pvt. Ltd.

Go to this link to raise a ticket. Create an account, even if you don't have an email ID registered with the connection, no problem. Use any email ID. Also, make sure to mention your phone number in the message. Otherwise, they will call you on your registered mobile number. Provide as many details as you can. They should call you back.

Also, I did not ask you to complain to your LCO about routing/ peering. Get the local HUB phone number from your LCO and contact them there, they are generally more helpful than the CC engineers.
 



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