Anybody using Airtel in Lucknow?

[swa8608]

Thanks for confirming this. My intentions are to get a 16mbps plan for 1099, but i am still fighting for 4mbps/Rs 999 plan.

Please can you post your SNR and attenuation values, and your plan details.

Thanks

I am on 1299 25GB 8mbps..unlimited local std calling

 

[rajil.s]

I am on 1299 25GB 8mbps..unlimited local std calling

Ah, now why are you getting 8mbps when the website suggests you should be on 16mbps plan? Your linestats suggest that you should be able to get 20mbps throughput.

 

[swa8608]

actually from 1099 onwards thats the maximum speed mentioned and its your choice. you can ask for 2mbps in the same plan and 16 mbps in the same plan. actually thing is the more speed the faster you consume your GB quota. i was on 16mbps but 25gb was consumed in 15 days. thats why i switched to 8 mbps. airtel doesnt charge anymore for speed. it only charges according to data available from plan 1099 onwards. and u will get these plans and options only through email to [email protected]. customer care wont tell u about this as its still not available with them.

now suppose u want 1099 plan so email them exactly this way:
Kkindly change my plan to Airtel-UL-Rapid 1099 15GB (16MBPS/512KBPS) Combo Plan.

you can ask for any speed from 2-4-8-or 16.

 

[rajil.s]

it only charges according to data available from plan 1099 onwards. and u will get these plans and options only through email to [email protected]. customer care wont tell u about this as its still not available with them.

now suppose u want 1099 plan so email them exactly this way:
Kkindly change my plan to Airtel-UL-Rapid 1099 15GB (16MBPS/512KBPS) Combo Plan.

you can ask for any speed from 2-4-8-or 16.

Thanks for explaining this to me. No wonder nobody has a clue how this works. Is there any place where this is mentioned?

I did send a complaint to that email address but nobody responded. Does the email address need to be registered with them? If so how can i have that done.

 

[swa8608]

its not mentioned anywhere. when i got a new connection 6-7 months back i was on 1099 2 mbps 15gb plan but the sales guy told me u can upgrade to upto 16mbps anytime just call customer care. but after a month when i called customer care i was told above 2mbps is not feasable in your area (as ususal they didnt have any clue) then i sent an email just mentioning my airtel acc number and lanline number kindly change my speed to 4mbps. and it was done within 2hours and i got the speed from next day. this i how i came to know how this works. then i upgraded to 1299 25gb 16mbps but 16mbps was too much for 25gb quota so i downgraded to 8mbps. everything by just email. customer care may have been updated now regarding these plans, i am not sure, email will work for sure.

registered email is always better as they respond quicker. call customer care and update your email with them. in the email mention your airtel acc number and landline number in the subject line. they respond within 2 hours definitely, if not next day its for sure. i email for everything to airtel and response is super fast always. also send them a screenshot of the plan u want from their website, which you posted here.

and i think this is only for lucknow as airtel lets you avail upto 16mbps speed for plans above 1000. for other cities check with the sales guy or customer care.

 

[rajil.s]

I got an email response that only 2mbps is available in my area. They have given a choice between the following plans:
- 1199/2mbps/15GB
- 1099/2mbps/9GB

Feeling stuck here!

 

[swa8608]

Send a new email with your acc and phn no details:
Kindly change my plan to Airtel-UL-Rapid 1099 15GB (8MBPS/512KBPS) Combo Plan. I guess they have 8 and 16 in your area. But all areas are 4mbps feasable. So as airtel responded only 2mbps is available thats wrong info. If it still doesnt resolve go for terminatio. They will offer you everything they have.

 

[rajil.s]

Finally there is some light at the end of the tunnel. Airtel CC sent me a an email saying that the airtel-UL-Rapid 1099 15GB (16MBPS/512KBPS) will be enabled for my connection in 2 hours and the speed will be provisioned in 24 hours. The router now is syncing at 18.9mbps but the SNR has dropped from a previous 30db (for 2mbps) to 6db now. Is that expected? Also, i am seeing CRC/HEC errors crop up now.

My speedtests are still showing a speed of 2mbps. And i am hoping this would change in 24 hours and i am not being throttled by Airtel

$./speedtest-cli --server 4065
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by Vodafone India (Lucknow) [6.42 km]: 140.933 ms'
Testing download speed........................................
Download: 1.89 Mbit/s
Testing upload speed..................................................
Upload: 0.65 Mbit/s

$./speedtest-cli --server 7569
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by IriisNet Communication Pvt. Ltd. (Faridabad) [392.58 km]: 181.906 ms'
Testing download speed........................................
Download: 2.17 Mbit/s
Testing upload speed..................................................
Upload: 0.67 Mbit/s

$./speedtest-cli --server 3385
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by Sikka Broadband (Lucknow) [4.25 km]: 233.134 ms'
Testing download speed........................................
Download: 1.89 Mbit/s
Testing upload speed..................................................
Upload: 0.58 Mbit/s

My Line stats are as follows:

 

[uberjon]

Your speed will change.

Your max attainable down rate is very high. I've never seen such a high value before.

I've heard that the SNR value drops when airtel changes your profile but that's a really big drop. Once your speed changes, keep an eye on your connectivity. According to the stats, it's close to being unstable. But only time will tell.

Consider getting a higher data cap with your faster speed.

 

[rajil.s]

The plan finally got enabled and my speed-tests have become better now.
I now have a nicely load-balancing router connected to BSNL and Airtel using mwan3. I will probably traffic shape the Airtel connection so that i dont eat the bandwidth in 2 days

The low SNR margin however is still a concern. swa8608 connection with 8mbps was about 12dB. I am hoping it is possible to get a better SNR even at high speeds.

$./speedtest-cli --server 8220
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by RINetworks (Noida) [389.45 km]: 54.64 ms'
Testing download speed........................................
Download: 14.93 Mbit/s
Testing upload speed..................................................
Upload: 0.69 Mbit/s

$./speedtest-cli --server 3385
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by Sikka Broadband (Lucknow) [13.47 km]: 86.458 ms'
Testing download speed........................................
Download: 14.51 Mbit/s
Testing upload speed..................................................
Upload: 0.69 Mbit/s

$./speedtest-cli --server 4065
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Airtel Broadband (122.163.xxx.xxx)...
b'Hosted by Vodafone India (Lucknow) [15.80 km]: 148.568 ms'
Testing download speed........................................
Download: 12.86 Mbit/s
Testing upload speed..................................................
Upload: 0.71 Mbit/s

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UPDATE

Funny thing happened. I disabled ADSL+ mode in the modem hoping to get a better SNR with another mode. However, the modem wouldnt connect and just kept looping on Handshaking/Activating. I then reverted back to ADSL+ and now my SNR rose to 12