I stay on Baner road and had airtel engineers vist the place and confirm that my premise is suitable for their broadband connection.
For lack of choice, i had been using Airtel broadband - 2 MBPS connection for last 4+ years and another 8 MBPS connection for last 1 year or so.
My review in one sentence - i'm desperately looking for an alternative ISP now (that's how i landed on this page).
I'm shifting from Airtel after so long primarily because it's become almost impossible to live with the frequent downtime and lack of committed speed.
Note that both my connections are un-shared
ADSL connections which means a cable comes to my home directly from the Airtel broadband box so the speed isn't shared. There are three phases i go through with Airtel broadband;
- When the broadband is working at its best (about a week in a month), the speed i get on my 8 MBPS connection is hardly 2 MBPS after paying about Rs.1700 each month.
- The connection goes drowsy for almost like 2 weeks in a month when the speed is intolerable - between 500 KBPS and 1 MBPS
- Roughly for a week each month, the broadband flickers several times during the day between "on now", and "Opps down now again".
To make the matters worse, their customer service is a nice example of
what customer service shouldn't be like.
My work requires me to be constantly connected and at high speeds and it's become impossible to rely on both availability and speed of Airtel broadband connections.
I'm looking to contact Tikona and You broadband. Please reply if someone has experienced these ISPs on Baner road, near D-Mart.
Finally, from my personal experience, i would recommend staying away from Airtel.