Bad Experience with Hathway Broadband

[Anil]

no i did not call to the number provided buy you as iam not from delli

 

[Mr_mime]

Delteam is delhiteam i don't think that you will get reply from them too.
Go to hathway's site and select your city. From there find your city's customer care.

Register your complaint first to the customer care, ask them about your city's email support team.

 

[Anil]

iam from Hyderabad and i have sent a mail to hydhelpdesk@hathway.net on JUL sixth but til now i got no answer also i called to the customer care and i asked them that i want to talk to the manager they sed yes and they disconnected my call what to do?

 

[Mr_mime]

Call again and register your issue first. Get complaint number and mail again.
Call and email everyone you can from their site especially Nodal officer and guys above him.

When siti did the same thing to me i straight away sent email to their Nodal officer of delhi and officer above him. I even called but they didn't pick up. As soon as nodal officer saw my email(took 2 days) he got some guy from customer care and money was transferred in two days.
Call everyone you can.

 

[Anil]

at last i got my amount refunded thank you @Mr_mime for helping so much

 

[Anil]

so no more disconnections in this thrud

 

[Mr_mime]

at last i got my amount refunded thank you @Mr_mime for helping so much

Email replied or cc ?

 

[Anil]

@Mr_mime its cc

 

[Anjathan]

Hello friend,

I just got HATHWAY BROADBAND connection two days back and regretting it deeply.Paid a huge sum 6000rupees for 150mbps connection and providing such a pathetic service. Do they refund the whole amount? After enquiring multiple times and filing several complaints, they said will refund only 1000 rupees and there is no policy to refund the full amount.

Shall I go for the full refund or ask them to fix the connection?

You fell for sales guy's trap.
This problem is with every isp you can name, they ask for money first and then send guys for installation and if cable is cut and area doesn't have users then they don't install new cable.
You should email them at
delteam@hathway.net
billingenquiries@hathway.net


Delteam usually replies back within 2 days and do provide your hathway account number, registered phone number and email.
It will be better if you simply state your problem and ask for refund and not write "truley cheeted" or something like that.

Call them on this number too if you live in Delhi.
011 4608 5777
Select existing user option and get to their customer care otherwise they will connect you to some sales team.

Refund process usually takes 15 days and i know it is a lot but it can even take 4-5 days since you paid via cheque and they can simply transfer back.
DON'T GIVE THEM BANK DETAILS UNLESS THEY ASK YOU.

If delteam@hathway.net calls you then it will be resolved quickly since they have more power than customer care but lodge a complaint to them(CC) too.

Next time don't give isp money first and then wait for them to install the connection, tell them to get their installation team and do it simultaneously or pay via cheque and cancel it if they don't install in 24hrs.
I was in your boat 5 months ago.
How do i convince siti to lay cable in my area(avail 100mt away)

 

[Mr_mime]

@Anjathan giving back money because they are providing bad service is a really bad business model for any company. I don't think that they will give you money back.
How did you pay 6k, did you pay for multiple months to avoid installation fee ?
Where do you live and when did you get their service ?
How bad is the service, do you get high latency/slow speed or no connection at all ?
It is upto you 5k is not a little amount to lose if you have just taken up the service.