Beetel 110TC1 keeps restarting

[1212km]

The specific problem I called them for was the frequent triggering of smartbytes page whenever I lose the connection. The CC said there was some line digging work going on in my area which might cause the restarts. And that I was supposed the email 121 for smartbytes problem, but 121 replied back saying nothing could be done about smartbytes as it was a "System Problem". They suggested that I disable the popup blocker in my browser, I refused to do so saying it was unsafe to browse without a popup blocker. As expected the random restarts miraculously went away when my billing cycle started yesterday night, in spite of the digging.

 

[Akshay Dwivedi]

The specific problem I called them for was the frequent triggering of smartbytes page whenever I lose the connection. The CC said there was some line digging work going on in my area which might cause the restarts. And that I was supposed the email 121 for smartbytes problem, but 121 replied back saying nothing could be done about smartbytes as it was a "System Problem". They suggested that I disable the popup blocker in my browser, I refused to do so saying it was unsafe to browse without a popup blocker. As expected the random restarts miraculously went away when my billing cycle started yesterday night, in spite of the digging.


So they can't stop the Smartbytes problem? Btw is the modem yours or did Airtel give it to you? What do you plan to do about this miraculous disappearance of the random restarts each time the billing cycle starts?

 

[Akshay Dwivedi]

There was a problem with the IC of the modem. A Beetel technician came and replaced the IC. He charged Rs. 350.

 

[sahil739]

I have been facing the same problem since probably 5 months now. 110tc1- the link keeps failing and adsl is down page pops up. Of late it has been happening every 15-20 minutes. After 80% data use it is more frequent. Have told airtel and the technician comes- sometimes he changes (or so he says) the building main drop wire. Other times he says the SNR or something has been changed from some local office and it should be fine now. Upon the threads' and my friends suggestion, have purchased a new D-Link 2520u modem. Hopefully the fault was with the modem and it should be fine now. If not, it definitely has to do with the wiring or signal. FRUSTRATING !!!

 

[Akshay Dwivedi]

I directly contacted Beetel and their technician fixed the modem.

 

[Naren Sridhar]

Guys You all are Lucky cause,You are facing this problem only near the billing cycle.
I'm Facing this problem all the time.Many Technicians came home and saw everything,When they come everything works fine but once the complaint is closed it starts again that is why I recorded the problem in Camera and showed it to the technician and even he got pissed after seeing the video.
If u guys know a solution for this pls let me know.

 

[pseudoalpha1]

I have a Binatone DT845w router, I have this same problem. The connection has been unstable lately, disconnects persistently.

 

[sovaraj]

Hi akshaya;
i faced similar kind of issue in my modem today(airtel customer). so i called the customer care and techical person come to my premises and check the modem. they throughly verified the connectivity from DP box and found no issues. so finally they changed the firmware of the modem (also told me if firmware upgrade not working means you dont have any option, you have to buy new one). you will get the latest modem from this link http://122.166.105.80/Firmwares.html%C2 . download the latest firmware and login to modem 192.168.1.1 and put the new firmware for your modem and restart the modem(nefore that take proper snapshot and all details for your modem). after firmware upgrade to some .13 now i observe its not going down. it is stable.....