BluSmart (is dead)

[Sushubh]

BluSmart introduces all-electric ride-hailing services in Delhi - Times of India

BluSmart, India's first all-electric ride-hailing platform on Tuesday announced that they are expanding their services in Delhi. BluSmart cabs will now be operational in Vasant Kunj, Vasant Vihar, Dwarka, Mahipalpur, and in the areas of Mehrauli-Gurgaon Road (MG Road) starting Tuesday.

m-timesofindia-com.cdn.ampproject.org

 

[Sushubh]

BluSmart - India's largest fully electric full-stack ridehailing service is on a mission to build reliable, sustainable and responsible mobility for a better future

BluSmart is leading India on the path to zero-emission mobility. They will be adding 100,000 BluSmart EV cabs across major mega cities in India over the next 5 years. Their recently signed agreement with Tata Motors will see a supply of 3500 Tata XPRESS T EVs to BluSmart's fully electric...

finance.yahoo.com

 

[Sushubh]

Anyone here using Blu on a regular basis?

 

[Sushubh]

So, I have made a switch to Blu from Uber. I still sometimes use Uber when I need to book an instant ride. But Blu works great if you know the time you are leaving in advance. It costs a bit more. Payment options are limited. I would love to have Amazon Pay connectivity here. I usually just add funds in their wallet before the ride. Paytm is supported but they are failing to detect funds in it so ask me to add funds before the ride is booked. Would try disconnecting and reconnecting probably.

For picking my niece from her school, I book the hourly ride, so I do not have to book a second ride to come back home. It works out well. Most of the cabs are in good shape but not all. Drivers are polite. One thing I noticed and is annoying is that sometimes the cars have a constant humm even when it is not moving. Not sure if it is common to all electrics or that Tigor had a messed-up motor.

I have a ride scheduled for 10am right now and the driver has already arrived like 30 minutes ahead of time.

 

[Jonas]

30 minutes early? Boni kari hogi driver ne. How much is the price difference?

 

[Sushubh]

Uber one way from niece school was appearing as 160 though this is on the higher side. I pay 224 both sides in one hour Blu rental so it actually costs low. But i usually take an auto to go to school. Hourly means if i get late or there is a diversion, I pay extra for each minute and kilometre.

For Delhi rides Uber is usually 10% cheaper but can be expensive if surge pricing. Blu also doesn't service Noida or Ghaziabad but you can take one way ride or hourly.

 

[Sushubh]

Also the driver i got today... I was his third ride of the day. He told me that he barely does six rides max in a day. Blu is still not popular enough. After my ride he went to charging point because tigor has a shitty range. Tata claims 306 but he said he doesn't do more than 120. I guess he doesn't do a full charge or his 50k km+ car battery has lost half of the capacity already.

 

[Sushubh]

Used Uber Hourly few days ago to compare with Blu Hourly. Uber is much cheaper for the same route in my case. Car was in worse shape. Driver was slightly sort of impatient even though I was well within the time limit.

Driver was assigned just five minutes before the scheduled time. App didn't show anything till that time. I would be sticking with Blu.

 

[Sushubh]

Dear rider,
This morning, some of you might have been logged out of the BluSmart app. This was due to an unforeseen server glitch that has now been fixed. Firstly, we would like to offer our sincerest apologies for the inconvenience this outage might have caused you & thank you for your patience.
Our approach has always been customer-centric. Thus, it’s important for us to be transparent with you during such situations. Please be rest assured that our team is trying their best to prevent recurrence of such situations in future because our goal is to provide exceptional service to you, always.
If there is anything else we can do to improve your experience with BluSmart, please feel free to reach out to us on [email protected].
Regards,
Team BluSmart

So, this happened earlier today. Just after driver arrived at my place. He could not initiate any ride. App was not working on either of our phones. It took more than a few calls for him to contact the driver support team. They told him, if the passenger is already in car, just complete the ride using Google Maps. He did the same. I was charged for the hourly ride few hours later when their system was back online. My route is a bit over 10KM so I usually pay around 40 rupees extra. That was not charged because as per their system, I did not show up for the ride so they just charged me for the distance I had booked the service for.

 

[Sushubh]