Shashank80
Newbie
Every other month or so my MTNL Broadband stops working suddenly. The telephone connection also does not work. Even after repeated complaints it takes at least 10-15 days for them to get it rectified.
Presently it is not working again. It was brought to working condition only yesterday in the evening and I got numerous calls from MTNL to just confirm and clear the complaint. I want to mention that I did not get any call to respond to my complaints or whether and when the issue would be resolved in the last fifteen days. However, I requested them to give me one day to see whether it continues to work. And just as I had anticipated, the broadband stopped working suddenly again last night - after only around 4-5 hours - the phone line too went dead. And when I called the GM/DE Office they said "DP mein Problem hai...Kaam chal raha hai...theek ho jayega" and hung up.
So, sometimes it is Cable Fault or DP issue - this has been going on for the last couple of years. Sometimes they tell me about the issue. At other times there is no response for many days. I do not understand - how it can be occurring so frequently and could it not be resolved so that it does not occur so soon?
So, is there some other official or person or forum whom I could report this problem to so that I get a permanent resolution instead of facing this lackadaisical attitude of the MTNL Officials. I would also like to mention thatI generally email or call higher officials too after registering regular complaints a t MTNL Fault Reporting Websites- GM, AM, DE, SDE to make sure that I get a at least a resolution but seldom get quick response or resolution. Any suggestions? Kindly advise.
Presently it is not working again. It was brought to working condition only yesterday in the evening and I got numerous calls from MTNL to just confirm and clear the complaint. I want to mention that I did not get any call to respond to my complaints or whether and when the issue would be resolved in the last fifteen days. However, I requested them to give me one day to see whether it continues to work. And just as I had anticipated, the broadband stopped working suddenly again last night - after only around 4-5 hours - the phone line too went dead. And when I called the GM/DE Office they said "DP mein Problem hai...Kaam chal raha hai...theek ho jayega" and hung up.
So, sometimes it is Cable Fault or DP issue - this has been going on for the last couple of years. Sometimes they tell me about the issue. At other times there is no response for many days. I do not understand - how it can be occurring so frequently and could it not be resolved so that it does not occur so soon?
So, is there some other official or person or forum whom I could report this problem to so that I get a permanent resolution instead of facing this lackadaisical attitude of the MTNL Officials. I would also like to mention thatI generally email or call higher officials too after registering regular complaints a t MTNL Fault Reporting Websites- GM, AM, DE, SDE to make sure that I get a at least a resolution but seldom get quick response or resolution. Any suggestions? Kindly advise.
