BSNL Broadband Charged me for Night Free Period. What to do??

[QubeSys]

Hi...
I had no such problems in the past, but I just got stunned to see my usage details.
I have Home 1800 Plan and Night 2am-8am is free for this plan.

Have a look at my Usage Screenshot.
They have charged me 2 nights for this night period. Am I right ??

Can I show this to them and sue their officials now ??




Let me know, if im correct or not and if they have done this wrong or not.. I have to get them on knees tomorrow. :readtherules::readtherules::readtherules:

I have been extra charged with around 3GB of data transfer. I gonna kill BSNL ..

 

[Deleted member 10390]

How will you prove ? The start time is not after 2.00 am. There is a bug in BSNL system. You need to switch off and On your modem a little after 2.00 am and a little before 8.00 am such that the start and end time falls in the 2-8 time slot. Lodge a complaint with the authorities concerned.

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Try Imran's Broadband Utility or batch files to automate the process.

 

[RVK2488]

yeah, technically, u cant prove it..coz consider this, @ 2mbps u can download around 2Gb in 3hrs..so they can argue tht u downloaded all that b4 2am

 

[QubeSys]

yeah, technically, u cant prove it..coz consider this, @ 2mbps u can download around 2Gb in 3hrs..so they can argue tht u downloaded all that b4 2am


I know..
But, they are again in the trap.:rofl:

Look, how it works for me.
I work from 2pm afternoon to 5am morning.

But I never restart my modem, so its just one connection and one IP without any break. But it always worked this way,
2pm - 2am : xxxxx kb
2am-5am : 0kb

But this time, it shows full time span till 6am, that means, they have counted my free time.
Got me ??

 

[icycool25]

@qubesys,I am sorry but you cannot sue them. You have to restart your modem at or after 2 am. This is a prob at their end. You had got to atleast disconnect and reconnect the internet at 2 am. To be on the safe side, always reconnect at 2.10 am.

 

[vmsanandh]

Contact them buddy

 

[essbebe]

What the SUMMARY shows at the top?Chargeable units less free NU ?Now try to keep the usage within limits.If you have automated downloads etc, better to reprogram your modem/scheduler/Download Manager etcto switch off at about 0155 and restart at 0205 AMAgain switch off at 0755 AM.Or if you want to try for a bonus downloadrestart at 0757AM and switch off at 0827AM( may be recorded as free usage!!!)Many users have reported 30 minute block time breakduring the transition period/s.same way usage 0155 to 0225 AM will be charged !In this forum, repeatedly, users have been advised to follow this procedure .Para two: There is a remote chance that the mixed up usage may be split later and billed correctly.

 

[iChaitanya]

You need to switch off and On your modem a little after 2.00 am and a little before 8.00 am such that the start and end time falls in the 2-8 time slot.

I am sorry but you cannot sue them. You have to restart your modem at or after 2 am. This is a prob at their end. You had got to atleast disconnect and reconnect the internet at 2 am. To be on the safe side, always reconnect at 2.10 am.

Ex-BSNL broadband user here. Have used it for a year. No reboot required as per my knowledge. I've used it for over a year without any reboots. Billing was fine. :readtherules:

Tip: Reboot is recommended.

 

[QubeSys]

Yes, you are right , but now I think, its rwquired lol. leasehelp:I have been using it since an year, but no issues till the previous week.

 

[Deleted member 10390]

Never trust BSNL.