BSNL EPay woes

[vishalrao]

So got reminder SMS for this month's bill payment. Hope there is no issues with it this time!

 

[f3rmion]

For me, the bill for the month of March still has the amount for the previous month added to it despite being payed duly on time.

 

[varkey]

Sad. The bills and payments page doesn't reflect your payment? I guess it's time to get them to track that payment or issue a refund.

 

[uyscuti]

@f3rmion in my case, I had to reach out (call) to the customer support (looks like it's just one person) via WhatsApp non-stop for days. I finally got my issue resolved by Pinaacle Tech. support on March 6th – I paid my bill on the 21st.

 

[uyscuti]

The payment wasn't backdated to the original date of payment, rather the date the issue was resolved adding a fine to my next bill sigh

 

[f3rmion]

I contacted cc but they said they couldn't do anything about it and I had to contact local office, luckily I'm in touch with local SDM and he finally helped me solve this issue.

 

[vishalrao]

So this month's bill has come via email and when I visit epay website it is showing "bill paid through offline channel" message when I try to pay.

I hope they resolve this soon, I dont want them to cut off my internet due to non-payment of bill because of their problem.

 

[varkey]

Try Amazon Pay or any BBPS service. Much more efficient.

 

[vishalrao]

The epay website error got fixed today, was able to pay the bill just now.

I had tweeted BSNL and they gave the number of Pune accounts officer who just told me dont worry your connection wont be cut off and to wait for few days and try again.

 

[philip]

Guys I need ur help. On 21st April I have payed by bsnl ftth payment of 989 rs via Amazon pay upi for getting the 100rs cashback offer available on Amazon Pay. Till now my balance is not updated in self care portal and I am constantly getting messages for making payment ,phone calls for.making payment . It's now 27 th april and its now taken more than 6 days . From amazon end they says my payment is successful. What should I do now should I lodge a complaint with self care portal or should I wait till 30 th in hopes that it will get updated.....
@varkey .