BSNL Kolkata severe packet loss on bsnl broadband

[rsen]

Anyone else in the eastern region experiencing heavy packet loss and fluctuating latency ?

My internet was fine up until this morning; however the same thing did happen a few weeks ago and it cleared up in 1-2 days.
Any suggestions ?

Here's a ping sample from a few minutes ago to Google

Request timed out.
Request timed out.
Reply from 209.85.153.104: bytes=32 time=78ms TTL=247
Reply from 209.85.153.104: bytes=32 time=74ms TTL=247
Reply from 209.85.153.104: bytes=32 time=74ms TTL=247
Reply from 209.85.153.104: bytes=32 time=74ms TTL=247
Reply from 209.85.153.104: bytes=32 time=75ms TTL=247
Request timed out.
Request timed out.
Request timed out.
Reply from 209.85.153.104: bytes=32 time=76ms TTL=247
Reply from 209.85.153.104: bytes=32 time=76ms TTL=247
Reply from 209.85.153.104: bytes=32 time=76ms TTL=247
Reply from 209.85.153.104: bytes=32 time=76ms TTL=247
Reply from 209.85.153.104: bytes=32 time=76ms TTL=247
Request timed out.
Reply from 209.85.153.104: bytes=32 time=75ms TTL=247
Request timed out.
Reply from 209.85.153.104: bytes=32 time=77ms TTL=247
Request timed out.
Request timed out.