I went to look for the new plans on the selfcare portal in order to upgrade.
Now there seems to be a very peculiar issue there....when I added the account in the selfcare portal post the first bill after entering all the info such as billing account number, phone number etc. but the portal has only added Bharat Fiber Voice and not the BHARAT BB to the list of accounts in the main page...while I did get the emails for both the services getting activated and have been using these for a year now. Any tips on how to resolve this issue and add the the BB account on the selfcare portal ?
I am not even able to remove the BHARAT VOICE account from the portal so as to add it again(which may solve the issue), tried adding a new account but the portal gives an error that the billing account already exists in our records.
Now there seems to be a very peculiar issue there....when I added the account in the selfcare portal post the first bill after entering all the info such as billing account number, phone number etc. but the portal has only added Bharat Fiber Voice and not the BHARAT BB to the list of accounts in the main page...while I did get the emails for both the services getting activated and have been using these for a year now. Any tips on how to resolve this issue and add the the BB account on the selfcare portal ?
I am not even able to remove the BHARAT VOICE account from the portal so as to add it again(which may solve the issue), tried adding a new account but the portal gives an error that the billing account already exists in our records.