Can you downgrade plan through Airtel Thanks app now?

[Sushubh]

an uncle has to downgrade his plan. airtel thanks app did not offer downgrading in the past. airtel customer care suggested to use the app to apply for plan change. i am already on the lowest plan so i cannot check at my end. can folks on higher end plans check if they can downgrade to 799+299 combo from the app itself?

 

[Rehan Kumar]

Yes, I mean changing from annual to monthly, should have clarified more

 

[rajil.s]

I am on a 799 plan with 299 unlimited addon. If I upgrade to 999 plan along with the addon today, what will have happen to my remaining data considering my month end is still a week away.

Will I lose all the remaining data from 799 plan today, and will eat into 999 data for a week before the bill gets generated? That sounds a loss to me since the 999 data period will be 1 months + 1 week rather than 1 month.

Anybody familiar with how the upgrade process works?

 

[KAKU875]

Using ftth since 1 year, I want to pay for 6 months in advance can I do it to avail the discount now!

Facing the same issue let me know if you got a resolution wanted to go for long term with my current plan there is no auch option in the app.

 

[waterloo_sunset]

@KAKU875 i was in a similar fix and had to involve cc

 

[KAKU875]

@waterloo_sunset did they resolve it basically I want to go for long term plan to get discount on existing plan which is 999 one. How did you get through to them via call or via social media ?

 

[waterloo_sunset]

@KAKU875 i sent them a DM on twitter got a callback and they switched me to the annual plan the same day ...the total amount payable will reflect in your next bill

 

[KAKU875]

@waterloo_sunset thanks already done the same lets see how it goes for me . Hope you got the discount ??

 

[waterloo_sunset]

yes it's 850+gst pm for annual 999 plan