Cloudtail - Amazon Basic poor warranty service

[Smh]

cloudtail just don't reply.

Amazon said they will escalate my issue so I will have to wait till 17 sep for a resolution.

And I thought buying from cloudtail is like directly from amazon.

 

[Smh]

ok I guess escalation from Amazon worked and I got an amazon gift card from cloudtail instead of replacement.

But still cloudtail customer service is really poor.

 

[Jonas]

I got a USB C cable from them, and it's not working anymore. Sent them an email with the invoice. Let's see how it goes.

 

[Jonas]

Sent them the photos they asked for. Not sure what are they going to do in the next 5-6 business days. Forensics on the photos maybe?

Dear Customer,
Greetings from Cloudtail India Private Limited.
We apologize for the inconvenience caused to you in this regard.
We have forwarded the request to the concerned team and we will get back to you with an update within 5-6 business days.
Thanks for contacting Cloudtail!
Regards,
Seema
Cloudtail Blubirch- Customer Support

 

[royalroy]

My 2nd gen firestick remote is getting disconnected intermittently. I called Amazon (got automatically connected to the escalation desk) yesterday and they took remote access of the firestick and re-paired it. I was told she'll call me again this Wednesday and recheck the status. If it doesn't get any better, she asked me to place another order for the 3rd Gen firestick (with TV control remote) and she'll refund me the cost. 2nd generation is out of stock. She asked me not to call customer support as they won't be able to authorise the refund for the 3rd Gen stick.

 

[Jonas]

They have given me a gift card.

 

[Son of god]

No warranty for product....i have contacted [email protected] they are asked me to a short video of product not working and invoice....and they said they will get back in 7 days.... it's completed 15 days but no response and they not even replying...this is fake company or fake seller....they said they will replace or refund inwarrenty info..but it's not true they just making fake promises