Connection Problems for 3 weeks straight and time to pay the bill !!!

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vyj

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NA
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Tata Indicom Broadband
I have been a tata broadband user for 1 and a half years now. All the while Tata has been reaching new lows. I started with a 256 unlimited postpaid connection with the ID [email protected]. We moved elsewhere within Delhi and the ID changed to [email protected]. I upgraded gradually from 256 to 512 to 1 Mbps plans as more or less the service was manageable. I would get Internet for about 3 weeks out of 4 and the speeds were decent till I got the 1 Mbps plan. The 1 Mbps plan has never ever given speeds higher than 700 Kbps except in few 3 or 4 second bursts it can reach 900 Kbps. Considering my overseas customers this is already deplorable who get 20 Mbps connections for the same price with good service.Since 17th Feb 2008 I get speeds averaging 40 to 80 Kbps and I know what I am writing it is small 'b'. When I finally reached the Nodal officer north by 23rd I was told that there are some big issues that were being resolved and no time frame could be imposed on the problem. This was the same thing that the engineers/line men had been telling me all the while. Even during this phase I used to get speeds around 700 kbps between 7 pm and 9 am in that order. That changed from march 2008 and I called the customer service. They informed me that the calling card issue had been resolved and they took in a new case. Now they expect me to pay Rs 4000 for the month of Feb when I did not get internet connection for half the month !I have downgraded to 512 and decided not to pay bills. If they disconnect the line so be it I don't get the Internet anyway. I would have posted the string of letters but unfortunately I don't have enough space. The summary is after not resolving my issue for a week they tried twice to close the case without my knowledge. They could not as I was calling every 2 days and checking the status. It does not help if you contact the nodal officers or appellate authority What do you say about it ?
 
Don't pay your bills till they compensate you for those 3 weeks.:)And 12Mbps is a good speed how come you got that?
 
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