ankitaggarwal001
Newbie
Just took a new connection Plan name:- REELTIME995 (25mbps plan) and the same has been dead since the first day (today is the third day), though to it's credit it did work for around 2 hours in short bursts of 15-35 minute cycles.
Since then i've talked over on their customer support number, tried their app, tried my LCO, even argued with the guy who sold me the connection and their problems are simply limitless.
LCO- fiber was cut, will take around half-1 hour to repair.
Customer support- Sir restart your router, it should work soon.....if it doesn't (it didn't) i'll mark your complaint to our team
Guy who sold me the connection:- Sir there is some server upgradation going on your area that's why it's not working right now....will be fixed in 1/2-1 hour.
Today is the third day and it's still not fixed and the local cable guy has patched me onto his ANI network for the time being (but at half the speed, still it's at least better than nothing!)
So, Helpful hint for anyone interested in taking up excitel: DONT!, and in case you're struck with it, it's probably best to cozy up with the lco servicing your area.
Since then i've talked over on their customer support number, tried their app, tried my LCO, even argued with the guy who sold me the connection and their problems are simply limitless.
LCO- fiber was cut, will take around half-1 hour to repair.
Customer support- Sir restart your router, it should work soon.....if it doesn't (it didn't) i'll mark your complaint to our team
Guy who sold me the connection:- Sir there is some server upgradation going on your area that's why it's not working right now....will be fixed in 1/2-1 hour.
Today is the third day and it's still not fixed and the local cable guy has patched me onto his ANI network for the time being (but at half the speed, still it's at least better than nothing!)
So, Helpful hint for anyone interested in taking up excitel: DONT!, and in case you're struck with it, it's probably best to cozy up with the lco servicing your area.