Delay in getting a new broad band connection

[nothing123]

I applied for a broad band connection(home 500c) on Oct 7th when it was told to me I will get it within one months time. Now on further enquiry they say I have to wait for further expansion that may or may not happen in Dec depending on my luck. I further raised a customer grievance with BSNL and also contacted the SSA through mail. Finally i got an enquiry call, on hearing my complaint they said its not a big thing but will look into it. Till now i have not heard anything further.Is this a common experience? I am not sure what to do now!This is my first post here. If I did anything out of place I am sorry will remove or edit it as the admin seems right.Its just i really feel bad about my experience with BSNL and I was really looking forward to the broadband connection

 

[iChaitanya]

Contact the concerned officials in your telephone exchange. They usually have contacts with the Bangalore NOC and they might be able to do something. Personally visit the exchange and speak with them.

 

[Sahyadri]

Buddy I have waited for 3 years to get this damn BSNL BB working at my place.

 

[essbebe]

@nothing123
Welcome to Broadbandforum.in
Choose your circle from link given at bottom and send an e mail complaint.
Give your Telephone number /Exchange/Date applied
http://www.kerala.bsnl.co.in/tollfree.asp

 

[nothing123]

I have already contacted them by e-mail but they have not helped in anyway. I am from Kottayam, Kerala just in case. They said its not about modem, the capacity available for the area is over now have to wait for expansion.Life is unfair. I hope i woulnt have to wait for as long as Sahyadri.Anyhow waiting, with the hope i will get it soon.Well they even changed my grievance status as below Date Booked 03/11/2008 Grievance I had applied for a BB connection last month(Oct 7th)when it was informed that I will get it within 1 month. Now on further enquiry they say untill further expansion nothing is possible, which may happen in December that also not sure of. Please look i nto it Current Status CASE CLOSED BY THE UNIT ON 07/11/2008. CAN PROVIDE AFTER EXPANSION OF BROADBAND

 

[blu_6779]

I waited 6 months...

 

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[ganesh177]

sorry to hear that. But there is no specific formula for how long u shud be waiting for getting the BB connection. I got mine connection in 4 days, but i read reviews here on forum ppl saying they waited almost 6 months. Pathetic !

 

[iChaitanya]

Current Status CASE CLOSED BY THE UNIT ON 07/11/2008.
CAN PROVIDE AFTER EXPANSION OF BROADBAND

nothing123, then there's nothing you can do except wait for your turn. The wait can be endless epending on your luck. Just repeatedly remind those people that you are still waiting.

 

[sankalpit]

I waited for 3 months because BSNL didn't have modems, but they didn't tell me. Fools could have told me and I would have brought from market and got connection within 5 days.Ask them what is the precise issue that is causing them to not give you a connection. How many people are in the waiting line? Have any new connections been given in your level since you applied? And so on.

 

[nothing123]

Thank you all for the response. Guess i will wait. Dont know for how long but will wait for some more timeThey have said no further connections have been given. They told me the exact thing gary4gar just said.Now they tell me it will take minimum of 2-3 months that also just their best, probably will take more time. They themselves advice me to opt for some other provider.