ShaQ.Blogs
Newbie
Past few months I have a docomo prepaid number. I noticed last month, a couple of hundred rupees gone missing from my balance. I thought it was my mind playing tricks.
This month, i kept a watch on the balance. On 4th (2 days ago), i have an sms with balance info as 1062. Today i noticed that my balance was 764. Massive 300 bucks cut! I have 3g but it has data remaining. So that definitely is not a source of cut. Only other sources of cut are Calls and SMS, and i have the history for last few days. Which confirms that I have barely used for 20 bucks last 2 days!!! So how did 300 bucks get cut?
I called them and the customer service guy mentioned last 2 days there were very few calls made and no services were activated either, for these cuts to appear.
Apparently he could only see my current balance info. The balance amount from the past was not visible to him, using which one can verify that there was a strange discrepancy. He asked me to go to docomo office and pay 24 bucks to get a usage report. From this report I would apparently be able to infer what happened. Fine, i decided to go next day (tomorrow)!
30 mins later, when i check the balance...surprise surprise.... 1040.
I have the sms for all three events, balance 2 days ago, balance today after 300 went missing, and after 300 was refunded (no confirmation of refund...it just happened)!
1. There was an attempt to steal 300 rupees(theft is most accurate definition for this event). And yes, it was stolen.
2. On becoming aware that the customer is aware of the theft, and that something fishy is going on.
3. They refund the stolen amount!!! (...and without any acknowledgement of refund)
I wonder if I am just one of the few odd consumers, among lakhs of consumers who noticed this. So If they steal 25 bucks a month from one consumer each, total theft value is in crores per month!
Point to note: We are after all talking of automated computerised systems to do the work, and money just dosen't disappear without it being programmed to make it disappear into another account! This cannot happen without executives being aware. Every software system goes through rigorous testing processes. The most rigorous testing is done by end consumers when product goes to market! While bugs do appear now and then, a quick google search confirms this theft is not a one off incident since numerous consumers face this same issue.
So boils down to this...
They steal, and if consumer is not aware, they get away with theft. If consumer is aware, they refund the amount! Either way they pretty much get away with theft or attempt to theft.
How low can the so called educated, highly paid MBA executives from top MBA colleges stoop down to? What a shame!
This month, i kept a watch on the balance. On 4th (2 days ago), i have an sms with balance info as 1062. Today i noticed that my balance was 764. Massive 300 bucks cut! I have 3g but it has data remaining. So that definitely is not a source of cut. Only other sources of cut are Calls and SMS, and i have the history for last few days. Which confirms that I have barely used for 20 bucks last 2 days!!! So how did 300 bucks get cut?
I called them and the customer service guy mentioned last 2 days there were very few calls made and no services were activated either, for these cuts to appear.
Apparently he could only see my current balance info. The balance amount from the past was not visible to him, using which one can verify that there was a strange discrepancy. He asked me to go to docomo office and pay 24 bucks to get a usage report. From this report I would apparently be able to infer what happened. Fine, i decided to go next day (tomorrow)!
30 mins later, when i check the balance...surprise surprise.... 1040.
I have the sms for all three events, balance 2 days ago, balance today after 300 went missing, and after 300 was refunded (no confirmation of refund...it just happened)!
1. There was an attempt to steal 300 rupees(theft is most accurate definition for this event). And yes, it was stolen.
2. On becoming aware that the customer is aware of the theft, and that something fishy is going on.
3. They refund the stolen amount!!! (...and without any acknowledgement of refund)
I wonder if I am just one of the few odd consumers, among lakhs of consumers who noticed this. So If they steal 25 bucks a month from one consumer each, total theft value is in crores per month!
Point to note: We are after all talking of automated computerised systems to do the work, and money just dosen't disappear without it being programmed to make it disappear into another account! This cannot happen without executives being aware. Every software system goes through rigorous testing processes. The most rigorous testing is done by end consumers when product goes to market! While bugs do appear now and then, a quick google search confirms this theft is not a one off incident since numerous consumers face this same issue.
So boils down to this...
They steal, and if consumer is not aware, they get away with theft. If consumer is aware, they refund the amount! Either way they pretty much get away with theft or attempt to theft.
How low can the so called educated, highly paid MBA executives from top MBA colleges stoop down to? What a shame!