@Kyle Crane Yeah,
So, after complaining continuously for 6 months (since we can lodge only 1 complaint with an SR number per month on the MyJio app), I got really frustrated. They kept ignoring my requests by saying the team is actively working on the location and it would be fixed in 3 to 10 days, every single time.
Instead of calling them again, I sent the porting message to 1900. And you know what happened? I got bombarded with messages from the Jio team. After 2 days, one executive called me regarding the porting request.
I told him that their service is pathetic in my area. I can’t even make a call to 198 if I’m not connected to Wi-Fi. Even delivery agents suffer from this dead zone network problem, no OTP, no network during peak hours. Sometimes the signal drops completely and the phone automatically switches to “Emergency calls only.”
They acknowledged it and said:
"We are extremely sorry for the inconvenience caused. This is not the experience we expect to deliver from our end. Allow me to assist you.
I understand the inconvenience you are facing. Based on your complaint, we have analysed the issue and observed that network coverage is currently limited in your area.
We are working to enhance network coverage in a phased manner at your location. However, we are not in a position to commit any specific date of resolution."
I then told them, “What if you fail to resolve it? Then I’m going to port out.”
They replied: “Ki itni hi problem hai, to hum bhi aapko port karwane se nahi rokenge.”
I was shocked and asked, “Ma’am, aapko pata hai ki aap kya keh rahi hain?”
They repeated the same thing again: “We know that you are in a limited network area in Delhi. We are working to enhance network coverage in a phased manner at your location. However, we are not in a position to commit any date of resolution.”
