Does Airtel even have customer care anymore?

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netant

netant

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121 / 198 calling for lodging a complaint is going to automatic. robot, airtel assist. which is nothing but a bot to waste your hours..
repeating "let me help you. ask your question again"

so there is no way we can talk to a human?

Their appelte is also filled with illiterate moron who just copy paste a completely irreverent & unrelated canned reply, without reading mails or the context.

What could be done? which button to press to talk to human?
 
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i mailed them over a mobile data issue they kept asking me the same questions on email again and again in spite of giving all details the first time i gave up maybe time to port out.
 
Ditto. They must have scripted the email replies as well.
find keyword form email body, search for canned message with same keyword and send automated reply.

im locked for another 5 month, did blunder by recharging for 1yr plan :(
Already thrown out their broadband connection.
Airtel making lots ofn money in nigeria and uganda.. why teh duck care about indian customer who dont have any alternative to chose from.
See Airtel's twitter its just political retweets... that says a lot. openly sucking di*k of govt.
 
@laksh211in are you getting 5G from Vi? If yes then what are the speeds? Also what 4g speeds are you getting? I've personally felt Vi is a stable network in my area with less battery drain compared to others.
 
no 5g yet in my areas but VI 4g is 21 mbps upload 10mbps download, in airtel 4g used to get 10 mbps download and 3mbps very stable though in vi, hence i ported out of airtel they have totally neglected the 4g customers for 5g for more money or ARPU as they call it fancy terms
 
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