Does airtel has a completely different team for Broadband section?

local office? or local company store?
right. my local airtel store also has little to no idea about broadband services. at best, they have the brochures with the latest plans. but nothing else. last time i tried, they couldn't even provide me with the contact number of the local linesman. have to rely on official customer care for all complaints.
There local office is just another sales channel to provide broadband lead.