Hi there,
I'm from Extreme Broadband, who provide the peering solutions and core network design for Excitel (as well as many other ISPs across India, btw).
I forwarded this thread to Excitel management, but they said that the official company account on this forum has been banned, thus they're unable to attend. They said they're not going to participate in this discussion anonymously, too
So if you want to hear something from the Excitel, better unblock the official account thus their community support team may attend your inquiries whenever possible
Best regards,
Nikolai
P.S. As a personal opinion I see no value of cutting any company away from a forum discussing it's activities. But it's your choice at the end of the day