Excitel Broadband: Internet goes down repeatedly. Starts working on shaking ethernet cable.

[Smh]

it could be ethernet cable or corrosion in connector pins or faulty switch port causing sync issues. You have to check for all of these problems and figure which one is it.

Contact CC and your local cable guy.

 

[Shivam255]

@Sushubh everything is back to normal now. My router is detecting ethernet cable and speeds are also back to normal.
@Smh there is not even a bit of corrosion in connecters or ports. they all are as good as new.
as for LCO, i dont even know who my lco is. somehow they fixed every issue i have ever faced in last one year without ever visiting my place.

 

[Smh]

well its time to finally meet your lco.

didn't you met him when your connection was installed ?

networking stuff (wire, switches,router) do not require a lot of regular physical maintenance if properly installed.

 

[Shivam255]

@Sushubh @Smh @philip marlowe anyone facing any strange issue with excitel like right now or from past couple of hours. i was facing no connectivity issue from past couple of hours, it just started working but speeds were low so i just shook the cable and speeds came back to normal so just i just off phone, i told them that i think their is something wrong with that cable at my end cause it starts working by shaking cable but he said that in that case u should be having frequent disconnections which u r not having according to your sessions.
on my excitel portal they posted that their is some upstream issue going on right now which they will fix in 2 hours thats why im asking are guys are also facing some trouble cause that will in isolating both issues.

 

[Shivam255]

finally i guy came at my place and repunched the wire. for now it is working great but lets see how long it will last.