Excitel Broadband: Quality of Video Streaming Services

[philip marlowe]

The speed you can get from a particular site depends on

1. How much your ISP provides to you (in our case this is 10 Mbps or 20 Mbps, more than enough)

2. If your ISP has enough Upstream capacity (not overselling their Transit capacity) - We do not do this and we have enough capacity to serve all our customers.

3. The capability of the Origin site to deliver content to you - One would assume that twitch.tv has enough capacity to serve their customers

4. The capacity of the entire Pipe between you and the Origin site - On this part we do not have much control. The Longer the path between Customer and Origin server, the more Telecoms are on the way and some of the paths (pipes) between them can be overloaded thus creating the issue that you experience. That's why if a Content provider has local peering facility close to the User (in India) the chances of better experience (read speeds) are much higher.

 

[Aakash Malhotra]

on my previous isp twitch worked fine. i did ask about this twitch issue on this forum before. 1 guy said that twitch works perfectly for him . so i just guessing that im few of the unlucky ones to face this issue. now, is there anything that can be done to fix this? i can provide whatever data you need. even though it is just a minor issue but an issue is an issue and i believe it should be fixed.

edit- i just checked and videos on link-removed also seems to be buffering like crazy and these arent even 1080p videos. bandwidth usage never crosses 500 kbps most of the times. this streaming issue is kinda getting annoying.

 

[Aakash Malhotra]

since this issue is still persisting and we have a new excitel rep here im gonna bump this thread up and tag hopefully we will get a solution soon.
@Excitel

edit - so i would like to explain the problem again.
1 ) twitch buffers like crazy . it does not utilize full bandwidth . like usage stays at 500 kbps to between 1-2 kbps. cannot watch livestream at source quality without buffering at all . even high quality buffers.

2 ) same thing happens with other video streaming platforming like for example link-removed
any video hosted of link-removed hosting site buffers like crazy .

3 ) the other day i tried to livestream on youtube . and buffering there as well . like i was trying to livestream at 1080p 60 fps quality and upload speed never went above 2-3 mbps resulting in stuttering in my stream .

4 ) there is packet loss while i game. 1-2% of packet loss is constant and it even jumps to 15-30% in between making online gaming impossible,

5) even netflix buffers

now i dont think packetloss will be fixed until excitel start changing copper wires to ftth .
but this buffering issue is really annoying. i mean to say excitel provides 20 mbps connection but what good is it for us. we cannot download everything. what is the point of having a so called 20 mbps connection and then getting buffering while u are trying to watch 1080p live streams . or what is the point of having 20 mbps upload speed when u cant even do a livestream yourself. not everything can be downloaded and not everything can be peered.

if its a routing issue then i would like to get my routing line shifted. i mean some users have reported here that twitch and netflix works good for them without buffering . so i dont know. please find the issue and rectify it.