Excitel Broadband Slowdown During Evening/Weekends

speeds hovering between 25-30mbps right now. lol. looks like the problem is repeating today.
 
Smokeping stats of shitcitel gateway for the last 3 hours
-- dead tinypic image removed --
 
Nothing complicated about it, as long as the avg packet loss stays within 1-5% range you won't see many problems and then there's latency which keeps jumping up & down in between the pings. It's still not ideal considering that's local gateway 10.0.0.1 I'm pinging but it's a shitty consumer grade connection. What I've observed is that there's a three hour window between 4-7 AM when packet loss is at lowest, even 0% at times during the period.
 
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They seem to have multiple local gateways, monitoring 10.0.0.1 & 10.0.16.1 so far. Maybe I'll need to add more as I see them.
 
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