Excitel Fiber Broadband in Bangalore - User Experience?

[igloo]

I wish this 5k for 9months 300mbps showed up when i was renewing.
Already got another 2k for 4months 100mbps in que till oct.
Dont want to commit further than this.
Damn!

 

[Sushubh]

lol yeah. october is quite a bit away. 4 months is the max i have renewed. and my renewal is due for later this month. no fiber in sight so probably would go again for the 60mbps 4 month package.

 

[varkey]

Only 300 Mbps 4 month plan shows for me for 3k

 

[gomfi]

Just a Caution: Pay for this much long time only if you guys are sure the area services are good from both Excitel and LCO.

There is no refund policy, I lost a lot of my money because of it.

 

[Sushubh]

check both website and app. plans were not synced till a while ago. but yeah. screenshot above does seem to be from the app.

 

[igloo]

Only 300 Mbps 4 month plan shows for me for 3k

That was some diwali 3+1 plan. Not showing to me either.

 

[varkey]

Service was down for about 3 hours today. Fibre link was down, no signal. I raised a ticket once I noticed that it was down (at 1:30 PM) (I had a backup link so didn't realise until the backup link also went down at the same time )

At 2:15 or so, the LCO marked the ticket as solved with the comment Cable Cut Repaired, but it wasn't fixed. Maybe they just wanted to acknowledge the cable cut and was in the process of fixing it.

I re-opened the ticket but the category was changed, so I created another ticket. Both were then re-assigned to the LCO by Excitel.

Anyway service was back by 4:25 PM as seen above.

 

[TarunSingh]

Saw this on the app. 6 month and 9 month plan seem to cost the same.
View attachment 476

Great plan. Still not showing for me on app, only on website. Recharged 2 days back. Would have gone for it.

 

[varkey]

Perhaps its region specific? Anyway for me it only shows up on the app. Website errors out for some reason.

 

[igloo]

I am getting same on desktop site.