Excitel Mumbai Review

Still under update! DONT BUY THIS :)

Think this might be important to see first.
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I'll keep this as in-depth as possible and if there is something I am missing or you would like to see, do comment below.

First Question, how are they providing service in this section?
It seems they have put the installation and cabling part to a third-party 'contractor' who has nothing to do with the ISP itself. It also seems most local ISP here use the same contractor, as I was dumbfounded to see my old I-ON fiber installation guy. He explained what is happening.

While there will be an OLT close to the general area of your connection, all main handling is done in Andheri, Mumbai.

Installation Experience?
I registered for the connection on 7 June, evening and they said they'll get it set up by the next morning. But, the installation people came in the evening at 6 PM, played around with the cable a bit, and then left saying they'll get it done tomorrow by 12 PM due to a terrace access issue on another bldg, which was such BS.
The next day, there was no word, and after following up with them, they started work at 4 PM, they spliced the cable and got all the initials done except the ONU, and then left.
By 6 o clock, another group of people came claiming they are the ones from excitel and will set up the ONU. By talking to them for a bit, it was obvious they were technically very illiterate and I just asked them to set up the basic WAN and I'll handle the rest.

So, what is it hardware-wise?
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The model is - 'OP-XONT 71110AC-G' a Standard AC1200 dual 2 GIGA PORT with EXCITEL custom firmware having an additional 'www.excitel.com' SSID broadcasting, which was possible to be disabled.
There's not much to config in the device itself, hence I just made the required adjustments and moved on to testing.

Internet Overview.
It's a standard CG-NAT-based connection over PPPoE with no IPV6. 100% of the international routes are through TATA AS4755 with an avg of ~3ms to the nearest transit center.
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And for domestic routes and such routes like the nearest Internet Exchange or even google.com is through excitel's internal route which has an overhead of 18ms.
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There also seem to be some routes through HonestyNetSolutions, eg 9.9.9.9.
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The connection at the moment seems decent enough but in long term, the real sustainability would be revealed.

Test-bench.
Testing was done on a fairly modern high-performance desktop, over a 70m long CAT6 ethernet, with Giga-Link Speeds. All background tasks and other devices are removed to give fair chance to the ISP.
I did not bother hiding the IP addresses, because it does not matter in this case.

Speedtest...Speedtest.....SPEEDTESTS!!
You be the judge. Multi-Connections.
Domestic
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International (Europe)
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International (Tokyo)
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International (US)
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Single-Connections.
Domestic
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International (Europe)
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International (Tokyo)
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International (US)
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It's possible due to low customers, there is better than normal single connection performance and this will definitely depreciate with time.

Faaaaasst.com (aka. Netflix)
Netflix oca being used ->
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Some Traceroutes. (Since it's all Tata-based I won't add a lot, but if there is something you would like to see do comment below.)
tracert steampipe.akamaized.net

Tracing route to a1507.dscw27.akamai.net [144.48.73.72]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms 103.170.80.3
3 58 ms 36 ms 3 ms 103.170.80.1
4 16 ms * 15 ms 103.170.80.38
5 15 ms 14 ms 14 ms 144.48.73.72

Tracing route to static.88.99.202.116.clients.your-server.de [116.202.99.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 1 ms 103.170.80.3
3 3 ms 2 ms 2 ms 103.170.80.1
4 3 ms 2 ms 2 ms 121.241.7.77.mumbai-static.vsnl.net.in [121.241.7.77]
5 4 ms 3 ms 3 ms ix-ae-1-100.tcore2.mlv-mumbai.as6453.net [180.87.39.25]
6 128 ms 127 ms 127 ms if-ae-2-2.tcore1.mlv-mumbai.as6453.net [180.87.38.1]
7 123 ms 123 ms 123 ms if-ae-5-2.tcore1.wyn-marseille.as6453.net [80.231.217.29]
8 128 ms 128 ms 127 ms if-ae-2-3.tcore2.wyn-marseille.as6453.net [80.231.217.51]
9 * * * Request timed out.
10 126 ms 125 ms 126 ms if-ae-50-2.tcore2.fnm-frankfurt.as6453.net [195.219.87.214]
11 125 ms * * if-ae-4-2.tcore1.fr0-frankfurt.as6453.net [195.219.87.18]
12 127 ms 125 ms 125 ms static.88.99.202.116.clients.your-server.de [116.202.99.88]

Speed.cloudflare.com
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Ultra.cc - (seedbox)
Routes through CDN77 and HE did not work!
HTTP (single-connection)
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HTTP (multi-connection)
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FTP (single-file) (via WinSCP)
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SFTP (single-file) (via WinSCP)
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Torrent Testing
didn't work, whatever I threw at it nothing worked. it just didn't download.
existing completed torrent did seed normally.
(need help with this, for further testing)

Nope, I got lucky, it's not working.
It's official. TORRENTS DON'T WORK ON EXCITEL.

Website-Blocking?

It's a hit or miss, ie the usual DPI-based blocking hence you are better off using GoodbyeDPI.
The same goes for trackers.

OONI-Probe
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Steam-Downloads (Steam Cache was reset before download)
Steam puts me on DELHI servers, it also seems that most IP lookup tools think that I'm from Delhi.
I manually, reset it to Mumbai.
Game-1. (popular-game [prone to be cached])
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Game-2. (rare-game)
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The server is being used.
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GameTesting? Let me know what game should I try and how to test it since I don't play any multi-player games.
If you'd like me to test any game client, do let me know. ie. battle.net, epic, ubisoft, etc.

Verdict:

While the speeds are there, this is not what I would call quality. Excitel has asked for a 2000INR deposit for the ONU and a trail INR 590 for the first 3 months. aka 300Mbps.
Excitel also seems to have an SLA of 1 day for a 4h+ disconnection.
All in all, it will cost me INR 942.82 pm to sustain a 300Mbps connection and 824.82 for 200Mbps.
While some might argue that paying for more months in advance will sweeten the deal, due to my previous debacle with LCO ISPs, I'm honestly a bit traumatized to do so.
Airtel costs me ~1,178.82INR with a 2% discount, allowing me to sit around INR1155. and 1090.32 for paying 6 months, which honestly isn't worth it.
I will test the waters for these 3 months and will make my final decision, which will be posted in the thread.
Any downtime, errors, or issues will also be posted here.

Thanks for reading through.
 
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Oh and Mumbai customer care number, which does not exist.
Here's their Mumbai head office customer care number - 1800 200 2273

Also let us know whenever you get any update or answers for these questions from senior staff.
 
@a.c it might be working for you, but it doesn't for me, even standard communication over UDP ports failover to TCP.
Explicitly created services on a server over UDP port doesn't work either.
Torrents also don't work over UDP.

@havoc yea, that's the number I tried too but I'm not able to go through their automated machine, since they say my mobile number is not tied to any account.
So, I dial, click on new connection and ask them to forward to technical help, which regardless diverts me back to Delhi.
 
It seems Excitel has purposefully hijacked the DNS, so trying to use any other DNS is useless unless you are using secured dns or VPN.

nslookup google.com 103.170.80.3
Server: UnKnown
Address: 103.170.80.3

Non-authoritative answer:
Name: google.com
Addresses: 2404:6800:4009:820::200e
142.250.183.14
nslookup google.com 1.1.1.1
Server: one.one.one.one
Address: 1.1.1.1

Name: google.com
Addresses: 2404:6800:4009:820::200e
142.250.183.14
nslookup google.com 4.0.0.53
Server: nresolver1.Level3.net
Address: 4.0.0.53

Non-authoritative answer:
Name: google.com
Addresses: 2404:6800:4009:820::200e
142.250.183.14
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Nah, nothing works. it will pretend it's connected to a DNS and will also resolve. But will actually resolve to their own excitel DNS. This gets pretty apparent when your test uses dnsleaktest or browserleaks.

Also, the IP you get eg. 205.254.168.119. Some services/DNS think it's a Delhi IP, some think it's a US IP. You get very idiotic DNS query results due to this, with even simple services like Steam or Google being connected to international IPs.

I don't like using WARP or VPN, this service forces me to.

My question -
1. UDP does not work, not just in torrent but doesn't work anywhere.
2. Static IP.
3. If static IP can't be provided a request to have atleast one port forwarded, as I have CCTV cams.
4. Their 2000 INR tiffin style ONU is not upto the mark based on performance and when many clients are connected, so I had asked them for bridge mode or any kind of configuration that will allow me to use my own devices. Or just use the ONU as a passthrough.
5. I also mentioned I have a simple passthrough ONU, can they authenticate this device.
6. Oh and Mumbai customer care number, which does not exist.
update to this... There were also a lot more follow-up questions after this, I got a call back on this ticket 8 days later now. The representative was very rude, the worst person I have ever talked to in years, and judging by his accent is probably from some pig-sty regional corner.
He thinks I'm not able to use my CCTV cams, and ignored every other question. When I asked, why other questions are ignored he just said it's not written in his memo, nor on the ticket hence won't bother. (It's clearly false!)

Conclusion: He said he can't help, nor he can do anything. He says everything is preconfigured and nothing can be done every and no one wants to.
I said a 'thank fck off, why did you even bother calling' and disconnected the call.

He marked the ticket as 'solved'. I reopened the talk and wished him good luck with his life.


One more update: It seems except for speedtest, in a lot of international services you don't get speeds above 100Mbps.
Most Linux Distro servers, never saw more than 40Mbps. Another reason, why one should never buy into speedtest and why they should be scrapped.

I truly hate excitel, and will never look back at this junk ever again. If anyone in Mumbai wants it purely because of its price. Then you are in for a ride.

Verdict: For Mumbai, just get airtel or jio or tataplay, if you don't know anybody. Else, do what most do here befriend the shit out of an ISP, and get him to do your biz.
I-ON was a really good provider in Mumbai until they just thought its better to leave one day,

Oh! and stay away from Hathway unless it's controlled by your local politician aka Shiv Sena, I guess then you have no way out. I know because, after years of resistance, my brother was bullied into getting hathway for a really cute exorbitant price.
 
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You really had a terrible experience man ☹️
I don't know what was wrong with that guy. Can you tell us his ID name? (Mentioned on the latest ticket)
 
Id says - 'faiz.fse'
I have also had downtime for an hour on two occasions but no one to contact to, except raise a ticket since all the numbers says they are Delhi customer support.
 
Whenever internet goes down you just raise a ticket and someone will assign a person based on the problem. If they see there is no internet just from your side they'll call you and do some troubleshooting. If internet is not working for others in your area then they'll assign the LCO to take care of it. All their customer care numbers are from Delhi only...
 
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