I shifted from corporate to home connection and they replaced the old white ONT with the blue one. It has been 2 months and i am still waiting for the ₹4500 refund. They haven't picked up the old ONT either. I am sceptical of their refund policy.A friend in my colony who was on bronze & had the old white dual band router (Rs4500/- installed in jan 2019) decided to dump Airtel DTH & shift to jio fiber & ott available wth them. Surprisingly he was given the blue dual band router & new stb, charged 2500/- & told he will get his 4500/- refund. I am quite confused was this really necessary technically as he was told his' previous router & stb were not compatible wth gold plan.'