Facing issues with Airtel

[Deleted member 63558]

Hello,

I'm a 16 MBPS (200 GB FUP) customer of Airtel but I'm facing very strange issues with Airtel since 2015.

Issue: There is something called Tag at the exchange which gets faulty after some days only.

It is happened multiple times and continuously happening.

Now the problem is, Airtel's engineer in my area aren't responsive. They lack basic knowledge about Internet.

For them: Ping 192.168.1.1 is enough to say that internet is working fine. For them, loading Google.com is enough to know if net is working. They are way away from the reality of internet.

In other words, they aren't experience internet people.

Now, about my experience. My experience with Internet is more than 15 years. My experience with Airtel is 11 years. I'm their one of the first customer in my area (neighbor area as well).

My business runs over the Internet, without Internet I am totally worthless.

Can anyone tell me the solution to it? I'm really fed up by calling 121 explaining them, I'm fed up of seeing same engg. face coming at home, doing all the stupid stuff and saying it's working fine.

Problem: Very slow speed, frequent disconnection, sometimes very high PING.

 

[x720]

Can you post your line stats?

And, how did you find out that the problem was at the exchange?

 

[Deleted member 63558]

Can you post your line stats?

And, how did you find out that the problem was at the exchange?

Because tagging issue is what happened multiple times with me. Though, I'm not confident. I'm not sure what is the issue.

I can tell you these.

1. I sometimes listen hush hush sound (noise disturbance) in receiver.
2. Speed drops.
3. Ping gets worsen.
4. Sometimes net disconnects and then re-connects.
5. Drop in current rate of downstream.
6. Drop in max rate.
7. Drop in SNR.

At many points SNR improves by sacrificing the current stream.

Coming to the surfing issues:

1. It is taking time to reach any domain/website loading in the browser now. It used to be fast to router to the domain. Now it loads for some seconds and then starts loading the website.

2. Same is happening with Facebook, My own websites, Other websites.

3. Surfing is really very unresponsive now. It takes few seconds to detect the domain's link and then starts loading the page. But in normal cases it would directly load the page.

Here is the current stat:

These are some Line Stats when I had problem at peak in last 2-5 days.



Check this URL:
Source

 

[Deleted member 63558]

If anyone could seriously help let me know.

 

[igloo]

Tweet to them about regular happening problem. Their executive will call you , explain him in detail that it is a regular pattern and you want line change or any other resolution.