Feedback on DEN Broadband

[Hardeep Singh]

I have a DEN cable connection at home and they're bringing their Broadband to my area in the next 15 days. Would like some feedback on their network quality. I'm currently on a 2mbps Combo Unlimited plan from MTNL. How does DEN broadband fare on the following.

Line Quality
Downtime Response
Website blocking
Traffic Shaping

I'm fully satisfied with my current connection however moving to DEN will bring down my monthly bill from 2200 to 1500 while increasing my speed from 2 to 10 mbps at my current data usage slab.

 

[LordSpymaster]

Den is providing services under its own name? Doesn't it like own Triple Play?

 

[jazzyjazzy]

Which area are you in of delhi? And what plan exactly you are looking after of den

 

[Hardeep Singh]

I'm in Tilak Nagar area and the plan I like is 10mbps till 100GB and 512kbps afterwards for Rs.1499

 

[sunbaj]

Well I have been using Den Broadband for the past 2 weeks. Prior to using Den I was using Airtel. To be honest I am not satisfied with Den broadband. Since the past two weeks I have seen more outage in Den than the Airtel connection which I had in the past 4 years. In the last two weeks Den Brodband had no internet connection for two days and also 2 times it was out of connection for 3 to 4 hours. I am writing this review also because I have just got the connection after 4 hours of outage. I am planning to shift back to Airtel.

Just a FYI I stay in Indirapuram, SPS Residency.

 

[Hardeep Singh]

Apparently MTNL has an option called Safe Custody where you can keep your connection is sleep state for a specified period of time. You will not be charged any rent, not even modem charges and you can resume your connection after the said period. I have done just that and taken a DEN Broadband connection from Sep 1st. I got a special offer on Aug 31st where they waived off activation charges if I paid the same day. As advertised I also got a free wifi router, its a TP-Link TL-WR740N.

My review:
Ping and Traceroute: DEN Broadband doesn't allow you to ping or traceroute any IP or website except for their own connectivity IP. Calling them didn't help as they think they are helping discourage DDOS attacks from their users. Ofcourse if you still want to use ping, you'll have to get a static IP from them which is paid.

Static IP: Unlike MTNL, DEN doesn't provide you with a static IP, you have to buy one from them for Rs. 2000 per year

Downtime: Its been 15 days since I started using this connection and till now I've faced downtime twice. Once around 2 or 3rd september, I got back from work at 3AM and the connection didn't work. I found no issues with the connectivity but no internet working at all. It started working automatically by the time I woke up at 11 AM next day. Second time it went down yesterday for a few minutes. I could ping their server fine but internet didn't work. It started working after a few minutes. No other downtime faced other than these 2 incidents

Speed: I'm getting average 10mbps as expected with a few data bursts going even higher. The highest burst I recorded was 17mbps.

Upload: Upload speed is claimed to be 1mbps however I haven't seen it reach even 512kbps. I am going to call them for this, I just didn't till now as I kept trying to get ping unblocked for free all this time, which obviously didn't work out.

Overall I'm quite satisfied with the connection however I'll hold my final decision on going back to MTNL till October 25th. As of today, it looks pretty likely that I'll continue with DEN.

Feel free to reach out for any questions.

 

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[Anshu Wadhwa]

Dont go with them, as the desired speed and connectivity issue is a major problem with them. In a particular day you will not be able to get connected to the internet due to there disconnection problems. I got stuck with them due to 2 months payment.

 

[Hardeep Singh]

But I haven't faced any major problems or downtime in the last 20 days. If it keeps running this way, I may move to DEN permanently.

 

[igloo]

Can you give me their sales guy number? Pm me please
One more question, this is via ethernet cable or cable modem?

 

[Hardeep Singh]

One more question, this is via ethernet cable or cable modem?

Outside its a normal cable that Cable Providers use for Cable TV. It goes into the cable modem, Ethernet comes out of cable modem and goes to the router which further provides wifi and 4 Ethernet ports.