For Reliance Broadband Combo 600 kbps(Day) - 1 mbps(Night) users only - What's your actual speed?

[raj2007]

2 complaints of mine was closed without my consent.Filed a 3rd one.Why me god???.....

 

[neevarp]

Post a screenshot of the My Plan section (accessible via My Account ----> My Plan in reliancebroadband.co.in).

 

[raj2007]

Post a screenshot of the My Plan section (accessible via My Account ----> My Plan in reliancebroadband.co.in).
I dont know when i saw it lately..now it is blank in that section

 

[neevarp]

Do you realize why you aren't getting the desired speeds? The plan profile is incorrectly configured. And hence, the line is operating at some unknown default speed.

Should look something like this:

https://imgur.com/12G9T

Please do not post complaints with the customer care saying that your speeds are low. Speed being low is the result. The CS guys are programmed by default to close such complaints without any intervention. Tell them the cause. Tell them that "my plan profile is not being displayed correctly on the authentication portal".

Hopefully, there should be some form of speedy resolution.

 

[raj2007]

after 1 week and 3 complaints my night speed is back to normal...wuffff.

 

[faltutime]

my issue is same as raj. i get 100 to 40 kbps less speed than i should get.customer care says i should get minimum 100 kbps max even to take my complaint .what should i do

 

[raj2007]

my issue is same as raj. i get 100 to 40 kbps less speed than i should get.customer care says i should get minimum 100 kbps max even to take my complaint .what should i do
Migrate to the next possible plan and check with it.